Research Catalog

Handling customer complaints: in-house and third-party strategies / written by Lemuel Dowdy, Jill Goodrich-Mahoney, Kerry Stoebner.

Title
Handling customer complaints: in-house and third-party strategies / written by Lemuel Dowdy, Jill Goodrich-Mahoney, Kerry Stoebner.
Author
Dowdy, Lemuel
Publication
[Washington, D.C. : U.S. GPO], 1980.

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Details

Additional Authors
  • Goodrich-Mahoney, Jill
  • Stoebner, Kerry
  • United States. Federal Trade Commission
Description
28 p. : ill.; 28 cm.
Subject
  • Consumer complaints
  • Consumer protection
  • Consumer Advocacy
Note
  • "A Federal Trade Commission manual for business."
Processing Action (note)
  • committed to retain
OCLC
7568683
Owning Institutions
Harvard Library