Research Catalog
Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [et al.].
- Title
- Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [et al.].
- Author
- Poll, Roswitha
- Publication
- München ; New Providence [N.J.] : K.G. Saur, 1996.
Items in the Library & Off-site
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1 Item
Status | Format | Access | Call Number | Item Location |
---|---|---|---|---|
Book/Text | Request in advance | Z675.U5 P65 1996 | Off-site |
Details
- Additional Authors
- Description
- 171 p. : ill.; 22 cm.
- Series Statement
- IFLA publications, 0344-6891 ; 76
- Uniform Title
- IFLA publications 76.
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 135-171).
- Processing Action (note)
- committed to retain
- Contents
- The Measurement Process -- Cost-effectiveness -- List of Performance Indicators -- Structure of the Indicators -- 1. Market Penetration -- 2. Opening Hours Compared to Demand -- 3. Expert Checklists -- 4. Collection Use -- 5. Subject Collection Use -- 6. Documents Not Used -- 7. Known-Item-Search -- 8. Subject Search -- 9. Acquisition Speed -- 10. Book Processing Speed -- 11. Availability -- 12. Document Delivery Time -- 13. Interlibrary Loan Speed -- 14. Correct Answer Fill Rate -- 15. Remote Uses per Capita -- 16. User Satisfaction -- 17. User Satisfaction with Services Offered for Remote Use -- English Glossary -- French Glossary -- German Glossary -- Russian Glossary -- Spanish Glossary.
- ISBN
- 3598218001 (acid-free paper)
- LCCN
- ^^^98112345^
- OCLC
- 35181577
- SCSB-9946457
- Owning Institutions
- Harvard Library