Research Catalog

Title

Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [et al.].

Author

Poll, Roswitha

Publication

München ; New Providence [N.J.] : K.G. Saur, 1996.

Items in the Library & Off-site

Details

Additional Authors

• Boekhorst, Peter te, 1957-
• Abad Hiraldo, Ramón
• International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries

Description

171 p. : ill.; 22 cm.

Series Statement

IFLA publications, 0344-6891 ; 76

Uniform Title

IFLA publications 76.

Subject

• Academic libraries > Evaluation
• Libraries
• Reference Standards

Bibliography (note)

• Includes bibliographical references (p. 135-171).

Processing Action (note)

• committed to retain

Contents

The Measurement Process -- Cost-effectiveness -- List of Performance Indicators -- Structure of the Indicators -- 1. Market Penetration -- 2. Opening Hours Compared to Demand -- 3. Expert Checklists -- 4. Collection Use -- 5. Subject Collection Use -- 6. Documents Not Used -- 7. Known-Item-Search -- 8. Subject Search -- 9. Acquisition Speed -- 10. Book Processing Speed -- 11. Availability -- 12. Document Delivery Time -- 13. Interlibrary Loan Speed -- 14. Correct Answer Fill Rate -- 15. Remote Uses per Capita -- 16. User Satisfaction -- 17. User Satisfaction with Services Offered for Remote Use -- English Glossary -- French Glossary -- German Glossary -- Russian Glossary -- Spanish Glossary.

ISBN

3598218001 (acid-free paper)

LCCN

^^^98112345^

OCLC

• 35181577
• SCSB-9946457

Owning Institutions

Harvard Library