Research Catalog

Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [et al.].

Title
Measuring quality : international guidelines for performance measurement in academic libraries / Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [et al.].
Author
Poll, Roswitha
Publication
München ; New Providence [N.J.] : K.G. Saur, 1996.

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StatusFormatAccessCall NumberItem Location
Book/TextRequest in advance Z675.U5 P65 1996Off-site

Details

Additional Authors
  • Boekhorst, Peter te, 1957-
  • Abad Hiraldo, Ramón
  • International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries
Description
171 p. : ill.; 22 cm.
Series Statement
IFLA publications, 0344-6891 ; 76
Uniform Title
IFLA publications 76.
Subject
  • Academic libraries > Evaluation
  • Libraries
  • Reference Standards
Bibliography (note)
  • Includes bibliographical references (p. 135-171).
Processing Action (note)
  • committed to retain
Contents
The Measurement Process -- Cost-effectiveness -- List of Performance Indicators -- Structure of the Indicators -- 1. Market Penetration -- 2. Opening Hours Compared to Demand -- 3. Expert Checklists -- 4. Collection Use -- 5. Subject Collection Use -- 6. Documents Not Used -- 7. Known-Item-Search -- 8. Subject Search -- 9. Acquisition Speed -- 10. Book Processing Speed -- 11. Availability -- 12. Document Delivery Time -- 13. Interlibrary Loan Speed -- 14. Correct Answer Fill Rate -- 15. Remote Uses per Capita -- 16. User Satisfaction -- 17. User Satisfaction with Services Offered for Remote Use -- English Glossary -- French Glossary -- German Glossary -- Russian Glossary -- Spanish Glossary.
ISBN
3598218001 (acid-free paper)
LCCN
^^^98112345^
OCLC
  • 35181577
  • SCSB-9946457
Owning Institutions
Harvard Library