Research Catalog

Title

Managing information services : an integrated approach / Jo Bryson.

Author

Bryson, Jo, 1950-

Publication

Aldershot, UK ; Brookfield, VT : Gower, 1997.

Items in the Library & Off-site

Holdings

Details

Description

xix, 428 p. : ill.; 24 cm.

Subject

• Information resources management > Handbooks, manuals, etc
• Corporate libraries > Handbooks, manuals, etc
• Information services > Handbooks, manuals, etc
• Library Administration
• Information Management
• Information Services > organization & administration
• Information Services

Genre/Form

• Handbooks and manuals
• Handbooks and manuals.

Note

• Includes index.

Bibliography (note)

• Includes bibliographical references and index.

Processing Action (note)

• committed to retain

Contents

• Pt. 1. Understanding the Role of Manager. 1. Introduction to management -- Pt. 2. Understanding the Environment. 2. Strategic influences on information services. 3. Strategies for understanding the environment -- Pt. 3. Managing the Environment through Integrated Planning. 4. Strategic planning. 5. Human resource planning. 6. Information planning. 7. Technology planning. 8. Financial planning and economic analysis -- Pt. 4. Creating the Corporate Environment. 9. Corporate culture. 10. Politics. 11. Policy-making. 12. Creativity and intrapreneurship. 13. Managing expertise -- Pt. 5. Getting Things Done in the Corporate Environment. 14. Leadership. 15. Power, influence, authority and delegation. 16. Decision-making. 17. Networking. 18. Group dynamics. 19. Team-building. 20. Motivation. 21. Conflict management. 22. Negotiation. 23. Change management -- Pt. 6. Managing and Communicating Information in the Corporate Environment. 24. Personal communication. 25. Internal communications.
• 26. External communications. 27. Managing corporate information. 28. Managing the information life cycle -- Pt. 7. Managing the Individual. 29. Stress management. 30. Career planning and personal development -- Pt. 8. Managing Risk. 31. Return on investment. 32. Security. 33. Risk management and business continuity -- Pt. 9. Service Delivery. 34. Competitive strategies: strategic marketing. 35. Quality control. 36. Customer focus. 37. Outsourcing service delivery. 38. Performance measurement and evaluation. 39. The final strategy.

ISBN

056607690X (cloth)

LCCN

^^^96052110^

OCLC

• 36292390
• SCSB-13356196

Owning Institutions

Harvard Library