Research Catalog

Title

Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Author

Stone, Douglas, 1958-

Publication

New York : Viking, 1999.

Items in the Library & Off-site

Holdings

Details

Additional Authors

• Heen, Sheila
• Patton, Bruce

Description

xxi, 250 p. : ill.; 24 cm.

Summary

The authors cover difficult situations in both personal and professional life.

Subject

• Psychology
• Interpersonal communication > Case studies
• Interpersonal communication
• Communication
• Interpersonal Relations

Genre/Form

• Popular Work
• Case studies
• Case studies.

Processing Action (note)

• committed to retain

Contents

The problem : Sort out the three conversations -- Shift to a learning stance : The "what happened?" conversation ; Stop arguing about who's right : explore each other's stories ; Don't assume they meant it : disentangle intent from impact ; Abandon blame : map the contribution system : The feelings conversation ; Have your feelings (or they will have you) : The identity conversation ; Ground your identity : ask yourself what's at stake -- Create a learning conversation : What's your purpose? When to raise it and when to let it go ; Getting started : begin from the third story ; Learning : listen from the inside out ; Expression : speak for yourself with clarity and power ; Problem-solving : take the lead ; Putting it all together -- A road map ti difficult conversations -- A not on some relevant organizations.

ISBN

0670883395 (alk. paper)

LCCN

^^^98033346^

OCLC

• 40200290
• SCSB-10169206

Owning Institutions

Harvard Library