Research Catalog

Title

The practitioner's guide to mediation : a client-centered approach / Stephen K. Erickson and Marilyn S. McKnight.

Author

Erickson, Stephen K.

Publication

New York : Wiley, c2001.

Items in the Library & Off-site

Holdings

Details

Additional Authors

McKnight, Marilyn S.

Description

ix, 275 p.; 23 cm.

Subject

• Negotiation
• Conflict management
• Mediation
• Interpersonal conflict
• Negotiating

Bibliography (note)

• Includes bibliographical references (p. 261-265) and index.

Processing Action (note)

• committed to retain

Contents

1 What Is Mediation? 1 -- Mediation Is Not New; It Is a New Way of Thinking 3 -- Blueprint for Becoming a Mediator 4 -- Mediation's Bright Future 5 -- Litigation Does Not Work 6 -- Considering Mediation as a Professional Practice 9 -- Mental Health Professionals 9 -- Family Law Attorneys 14 -- Not All Mediators Practice Client-Centered Mediation 17 -- 2 Client-Centered Mediation Model 23 -- Client-Centered Divorce Mediation 24 -- A Future-Oriented Approach 25 -- Characteristics of Client-Centered Mediation 27 -- Opportunity versus Contest 28 -- Old Thinking 30 -- New Thinking 31 -- 3 Mediation Process and the Mediator's Role 55 -- Overview of Divorce Mediation 55 -- Initial Consultation 56 -- Working Mediation Sessions 58 -- Finalizing the Mediation Process 59 -- Role of the Mediator 60 -- Connecting Emotionally with Clients 61 -- Managing the Mediation Process 62 -- Addressing the Issues 63 -- Mediator Tools, Skills, and Techniques 64 -- Mediator Neutrality 67 -- Being Neutral About Divorce 68 -- Building Blocks for Settlement 71 -- Offering Ideas and Options 74 -- Gender Neutrality 75 -- Power Imbalance 77 -- 4 ABCs of Divorce Mediation 83 -- What Is Divorce Mediation? 85 -- Why Divorce Mediation Is a Growing Field 88 -- Relationship Circle 88 -- Mediating Parenting Agreements 90 -- What's the Difference? 91 -- History 93 -- Reason Mediation Was Needed in the First Place 96 -- Client-Centered Divorce Mediation 98 -- Community of Professionals 99 -- Neutral Experts 100 -- Therapists 101 -- Accountants and Financial Planners 103 -- Real Estate Appraisers 106 -- Mortgage Bankers 106 -- Career Consultants 107 -- Business Appraisers 108 -- Actuaries 108 -- Doctors and Other Medical Specialists 109 -- Chemical-Dependency Counselors 109 -- How to Become a Neutral Expert 110 -- 5 Mediating Workplace and Other Nondivorce Disputes 113 -- Problem 114 -- Deciding Who Should Attend 120 -- Discussing Confidentiality 121 -- Setting the Stage for Cooperation 122 -- Signing the Agreement to Mediate 124 -- Unfolding their Stories 125 -- Managing the Discussions 126 -- Uncovering Needs and Interests 128 -- Considering Options 130 -- Choosing Options 131 -- Client-Centered Community Mediation 132 -- 6 Mediation Training 143 -- Characteristics of a Mediator 144 -- Being Nonjudgmental 145 -- Being a Holistic Listener 147 -- Being Willing to Understand and Manage Conflict 148 -- Being Able to Clarify Communication 149 -- Being Intuitive 152 -- Being Nondirective 154 -- Being Able to Think Creatively 156 -- Believing Passionately in the Value of Mediation 157 -- Believing in the Capacity of People to Mediate 157 -- What Motivates Someone to Become a Mediator? 157 -- Choosing a Client-Centered Mediation Training 162 -- Trainers 162 -- Curriculum 164 -- Conflict-Resolution Theory 165 -- Conceptual Framework of Mediation 168 -- 7 Building a Mediation Practice 173 -- Rest, Rest, and More Rest 174 -- Continuing to Learn About Divorce Mediation 175 -- Networking with Divorce Professionals 178 -- Join Mediation and Other Organizations 179 -- Mentoring 181 -- Practice Models 181 -- Expand Your Practice to Include Mediation 182 -- Offer to Work with Another Professional Practice 184 -- Establish a Mediation Group Practice 184 -- Opening Your Own Mediation Practice 186 -- Develop a Business Plan 187 -- Meet with the SBA 187 -- Plan a Marketing and Public Relations Strategy 187 -- Web Page 192 -- 8 Ethical Standards and Accountability 195 -- II. Initiating the Process 196 -- III. Procedures 198 -- IV. Impartiality and Neutrality 199 -- Mediator Comments About Violence and Intimidating Behavior 200 -- V. Costs and Fees 200 -- VI. Confidentiality and Exchange of Information 201 -- VII. Self-Determination 205 -- VIII. Professional Advice5 209 -- IX. Parties' Ability to Negotiate 210 -- X. Concluding Mediation 211 -- XI. Training and Education 213 -- XII. Advertising 213 -- XIII. Relationship with Other Professionals 214 -- XIV. Advancement of Mediation 215 -- Other Standards of Practice 216 -- Mediator Accountability 217 -- 9 Future Impact of Mediation Practice 219 -- Future Predictions 220 -- Appendix A. Agreement to Mediate 223 -- Appendix B. Mediation Service Fee Schedule 229 -- Appendix C. Divorce Mediation Questionnaire 231 -- Appendix D. Memorandum of Agreement 241 -- Appendix E. Academy of Family Mediators 255.

ISBN

047135368X (cloth)

LCCN

^^^00038136^

OCLC

44802878

Owning Institutions

Harvard Library