Research Catalog

Negative internal critical-incident processes : windows on relationship change / Päivi Voima.

Title
Negative internal critical-incident processes : windows on relationship change / Päivi Voima.
Author
Voima, Päivi.
Publication
Helsingfors : Swedish School of Economics and Business Administration, 2001.

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Details

Description
335 pages : illustrations; 25 cm
Series Statement
Ekonomi och samhälle ; nr. 94
Uniform Title
Ekonomi och samhälle (Svenska handelshögskolan (Helsinki, Finland)) nr. 94.
Subject
  • Relationship marketing
  • Critical incident technique
  • Marketing relationnel
  • Technique de l'incident critique
  • Critical incident technique
  • Relationship marketing
  • Critical incidents
  • Internal relationships
  • Marketing
  • Business
Genre/Form
  • Academic Dissertation
  • Academic theses
  • Thèses et écrits académiques.
Bibliography (note)
  • Includes bibliographical references (pages 311-333).
Processing Action (note)
  • committed to retain
ISBN
  • 9515556880
  • 9789515556882
OCLC
  • 49339072
  • SCSB-10757321
Owning Institutions
Harvard Library