Research Catalog

Chat reference : a guide to live virtual reference services / Jana Smith Ronan.

Title
Chat reference : a guide to live virtual reference services / Jana Smith Ronan.
Author
Ronan, Jana.
Publication
Westport, Conn. : Libraries Unlimited, 2003.

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TextUse in library Z711.45 .R66 2003Off-site

Details

Description
xiii, 225 p. : ill.; 24 cm.
Subject
  • Electronic Mail
  • Electronic reference services (Libraries)
  • Electronic reference services (Libraries) > Computer programs
  • Electronic reference services (Libraries) > United States > Case studies
  • Information Systems
  • Library Services
  • United States
Bibliography (note)
  • Includes bibliographical references and index.
Processing Action (note)
  • committed to retain
Contents
1 Introduction to Chat and Basic Real-Time Software 1 -- 2 Advanced Real-Time Software 25 -- 3 The Audience for Online Library Assistance in Real Time 53 -- 4 Selecting Real-Time Software for Your Users and Library 65 -- 5 The Human Element 79 -- 6 Training 93 -- 7 Everyday Administration of a Real-Time Reference Service 109 -- 8 Guidelines and Policies for Reference in Real Time 121 -- 9 The Reference Interview Online 141 -- 10 Promoting Online Real-Time Reference Services 163 -- 11 Give Them What They Already Use--AOL Instant Messenger: A Case Study / Wilfred (Bill) Drew 175 -- 12 Austin Peay State University--Ask A Librarian: A Case Study / DeAnne Luck 183 -- 13 Librarians Online--Virtual Reference at a Multi-Campus Institution: A Case Study / Shelle Witten 191 -- 14 Virtual Reference Service at the University of South Florida: A Case Study / Carol Ann Borchert 199 -- 15 RefeXpress at the University of Florida: A Case Study / Mimi Pappas, Collen Seale 207.
ISBN
1591580005 (pbk. : alk. paper)
LCCN
^^2003051639
Owning Institutions
Harvard Library