Research Catalog
The virtual reference experience : integrating theory into practice / edited by R. David Lankes ... [et al.].
- Title
- The virtual reference experience : integrating theory into practice / edited by R. David Lankes ... [et al.].
- Publication
- New York : Neal-Schuman Publishers, c2004.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - Please for assistance. | Text | Use in library | Z711.45 .V573 2004 | Off-site |
Holdings
Details
- Additional Authors
- Description
- xiv, 289 p. : ill.; 23 cm.
- Series Statement
- Virtual reference desk series
- Uniform Title
- Virtual reference desk series.
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Processing Action (note)
- committed to retain
- Contents
- Introduction, Integration of digital reference / Joseph Janes -- Repeated survey analysis of AskERIC user survey data, 1998-2002 / Jeffrey Pomerantz -- User perceptions and virtual reference services / Linda Frederiksen, Joel Cummings, and Lara Ursin -- If you ask, I will tell you : future users of virtual reference share their thoughts on the design, operation, and marketing of virtual reference / Beth Thomsett-Scott -- Expecting the stars but getting the moon : negotiating around patron expectations in the digital reference environment / Joseph E. Straw -- Software is not enough : teaching and training digital reference librarians / Lydia Eato Harris -- Real-time training for virtual reference / Joseph A. Salem, Jr., Leela E. Balraj, and Erica B. Lilly -- Making the digital connection more personal / Jessica G. Bell and April P. Levy -- Virtual reference policies : an examination of current practice / M. Kathleen Kern and Esther Gillie -- Approaching best practices and guidelines for digital reference / Alison C. Morin -- Not just Q & A : an inclusive examination of digital reference services / Henry Bankhead -- Virtual services for real people : building and sustaining a knowledge society / Robert S. Martin -- Lawyer's view of privacy, surveillance, and the USA Patriot Act / Glen Bencivengo -- Digital reference research agenda / R. David Lankes.
- ISBN
- 155570512X (alk. paper)
- 9781555705121 (alk. paper)
- LCCN
- ^^2004053850
- Owning Institutions
- Harvard Library