Research Catalog

Title

Improving the quality of library services for students with disabilities / edited by Peter Hernon and Philip Calvert.

Publication

Westport, Conn. : Libraries Unlimited, 2006.

Items in the Library & Off-site

Details

Additional Authors

• Hernon, Peter
• Calvert, Philip J., 1949-

Description

xii, 232 p. : ill.; 24 cm.

Summary

Adaptive technologies. Anti-discrimination laws. Equity and compliance issues. In-house policies (and politics). All of these support, in one form or another, the development and promotion of appropriate services for students with physical, learning, or, increasingly, psychological disabilities. But what of service quality? To date, there is a dearth of literature--in marketing, library and information science, and other disciplines--that applies quality assessment instruments to programs for special student populations. Not until now has anyone compared the expectations of such students with their perceptions of how well a given service meets their needs. Peter Hernon, Philip Calvert, and their colleagues--Kathleen Rogers, Todd K. Herriott, and Ava Gibson--discuss the circumstances affecting services for the disabled, and provide two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs and situations. International in scope, it incorporates the perspective of university attorneys and compliance officers, as well as descriptions of successful initiatives by senior library administrators in the U.S. (Larry Hardesty, Rush G. Miller, Sarah Hamrick, and Jennifer Lann) and New Zealand (Helen Renwick, Philip Jane, and John Redmayne.) Improving the Quality of Library Services for Students with Disabilities will assist libraries and other service components of academic institutions to adopt a proactive position, as well as challenge staff assumptions of service expectations and information needs.

Subject

• Academic libraries > Services to people with disabilities
• Academic libraries > Services to people with disabilities > United States
• Academic libraries > Services to people with disabilities > New Zealand

Bibliography (note)

• Includes bibliographical references and index.

Processing Action (note)

• committed to retain

Contents

Students with disabilities in higher education / by Peter Hernon and Philip Calvert -- Context / by Peter Hernon -- Legal context within the United States / by Kathleen Rogers -- An increasingly diverse student population : a rationale for consideration of universal access at postsecondary institutions / by Todd K. Herriott -- Disability support services, Victoria University of Wellington / by Ava Gibson -- Perspective of library directors -- Literature review / by Peter Hernon -- Developing and testing an instrument : New Zealand / by Philip Calvert and Peter Hernon -- Refinement of the data collection instrument / by Peter Hernon and Jennifer Lann -- Conducting your own study / by Philip Calvert -- Reporting and using the results / by Philip Calvert -- Continuing to improve service quality for students / by Peter Hernon and Philip Calvert.

ISBN

1591583004 (alk. paper)

LCCN

^^2005030261

OCLC

• 62152810
• SCSB-11091242

Owning Institutions

Harvard Library