Research Catalog

Title

Improving access to public transport : guidelines for transport personnel / [European Conference of Ministers of Transport, International Association of Public Transport].

Publication

Paris : ECMT Publications, c2006.

Items in the Library & Off-site

Details

Additional Authors

• European Conference of Ministers of Transport.
• International Association of Public Transport.

Description

27 p. : ill.; 21 cm. +

Summary

These guidelines are designed to encourage understanding of the specific problems experienced by disabled and older passengers when using the transport system, and to provide guidance on how best to respond to their needs. Accessible, user-friendly transport means that disabled and older people can use the transport system without hindrance to participate in society on an equal basis without losing their independence. Whilst much progress has been made in all modes of transport to make travel easier and more pleasant for all passengers, it is the attitude and skill of the driver, captain, pilot, etc. that can make the difference between a pleasant and safe journey for a disabled or older person and one that is fraught with worry, frustration or confusion.

Alternative Title

• Améliorer l'accès aux transports publics : principes directeurs pour le personnel des entreprises de transport
• Améliorer l'accès aux transports publics : principes directeurs pour le personnel des entreprises de transport

Subject

• Urban transportation policy > Europe
• Transportation and state > Europe
• People with disabilities > Transportation > Europe > Handbooks, manuals, etc
• Local transit accessibility > Europe > Handbooks, manuals, etc

Genre/Form

• Handbooks and manuals
• Handbooks and manuals.

Note

• CD-ROM has parallel French title: Améliorer l'accès aux transports publics : principes directeurs pour le personnel des entreprises de transport
• Accompanied by CD-ROM in pocket at front of book.

Processing Action (note)

• committed to retain

Contents

Understanding passengers' needs -- What are the main fears of passengers? -- How do I recognize someone who may need my assistance? -- Assisting passengers who are blind or partially-sighted -- Assisting passengers who are deaf or hard of hearing -- Assisting passengers with intellectual disabilities or mental health problems -- Assisting passengers with speech difficulties -- Assisting passengers with mobility impairments -- Assisting passengers with facial disfigurements -- Assisting passengers with epilepsy -- Assistance.

ISBN

9282103579

OCLC

• 72694650
• SCSB-10883147

Owning Institutions

Harvard Library