Research Catalog

Title

Reference and information services in the 21st century : an introduction / Kay Ann Cassell and Uma Hiremath.

Author

Cassell, Kay Ann.

Publication

New York : Neal-Schuman Publishers, c2006.

Items in the Library & Off-site

Details

Additional Authors

Hiremath, Uma.

Description

xiv, 378 p. : forms; 23 cm.

Summary

Specifies the top resources in major subject areas and genres and shows students how to approach the reference transaction by matching specific types of questions to the best available resources regardless of format.

Alternative Title

Reference and information services in the twenty-first century

Subject

• Reference services (Libraries)
• Electronic reference services (Libraries)
• Reference books > Bibliography
• Electronic reference sources > Directories

Genre/Form

• Bibliographies
• Directories

Bibliography (note)

• Includes bibliographical references and indexes.

Processing Action (note)

• committed to retain

Contents

pt. 1. Fundamental concepts. Introducing reference and information services ; Determining the question : in-person, telephone, and virtual reference interviews ; Finding the answer : basic search techniques -- pt. 2. Introduction to major reference sources. Answering questions about books, magazines, newspapers, libraries, publishers and bibliographic networks : bibliographic resources ; Answering questions about anything and everything : encyclopedias ; Answering questions that require handy facts : ready reference sources ; Answering questions about words : dictionaries ; Answering questions about current events and issues : indexes ; Answering questions about health, law and business : special guidelines and sources ; Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides ; Answering questions about the lives of people : biographical information sources ; Answering questions about governments : government information sources -- pt. 3. Special topics in reference and information work. When and how to use the Internet as a reference tool ; Reader's advisory work ; Reference work with children and young adults ; User instruction in the reference department -- pt. 4. Developing and managing reference collections and services. Selecting and evaluating reference materials ; Managing reference departments ; Assessing and improving reference services ; The future of information service.

ISBN

• 1555705634 (alk. paper)
• 9781555705633

LCCN

^^2006012644

OCLC

• 67921859
• SCSB-10298803

Owning Institutions

Harvard Library