Research Catalog

Measuring library performance : principles and techniques / Peter Brophy.

Title
Measuring library performance : principles and techniques / Peter Brophy.
Author
Brophy, Peter, 1950-
Publication
London : Facet, 2006.

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Details

Description
xxiii, 242 p. : ill.; 24 cm.
Summary
This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.
Subject
  • Quality Control
  • Task Performance and Analysis
  • Evaluation Studies as Topic
  • Library Services > organization & administration
  • Library Services
  • Public services (Libraries) > Evaluation
  • Prestaties
  • Meetmethoden
  • Bibliothèques > Services aux utilisateurs > Évaluation
  • Bibliothèques > Évaluation
Bibliography (note)
  • Includes bibliographical references and index.
Processing Action (note)
  • committed to retain
Contents
Background -- Theoretical considerations -- User satisfaction -- Impact on users -- Social and economic impact -- Inputs -- Processes -- Outputs -- Staff -- Infrastructure -- Services for all -- Benchmarking -- The balanced scorecard -- Standards -- Appendix. 1. Data collection methods -- Appendix 2. The analysis of data -- Appendix 3. The presentation of results.
ISBN
  • 9781856045933 (hbk.)
  • 1856045935 (hbk.)
LCCN
^^2007360829
OCLC
  • 70173875
  • SCSB-10735253
Owning Institutions
Harvard Library