Library workflow redesign : concepts and results / Marilyn Mitchell -- New techniques in library technical services at the Appalachian College Association / Anne Chase and Tony Krug -- Reference and information services redesign at the libraries of the Claremont Colleges / Linda Gunter and Cindy Snyder -- Technical services work redesign across two libraries : cooperative work redesign in library technical services, Denison University and Kenyon College / Debra K. Andreadis ... [et al.] -- Increasing productivity through workflow redesign at Smith College / Christopher B. Loring -- Managing electronic resources in the Tri-College Consortium / Norm Medeiros -- Redesigning services at the Robert W. Woodruff Library / Loretta Parham and Carolyn Hart.