Research Catalog

Title

Measuring the user experience : collecting, analyzing, and presenting usability metrics / Tom Tullis, Bill Albert.

Author

Tullis, Tom (Thomas)

Publication

Amsterdam ; Boston : Elsevier/Morgan Kaufmann, c2008.

Items in the Library & Off-site

Details

Additional Authors

Albert, Bill (William)

Description

xvii, 317 p. : ill.; 24 cm.

Summary

"Effectively measuring the usability of any product requires choosing the right metric, applying it, and effectively using the information it reveals. Measuring the User Experience provides the first single source of practical information to enable usability professionals and product developers to do just that. Authors Tullis and Albert organize dozens of metrics into six categories: performance, issues-based, self-reported, Web navigation, derived, and behavioral/physiological. They explore each metric, considering best methods for collecting, analyzing, and presenting the data. They provide step-by-step guidance for measuring the usability of any type of product using any type of technology."--Jacket.

Series Statement

Morgan Kaufmann series in interactive technologies

Uniform Title

Morgan Kaufmann series in interactive technologies.

Subject

• User interfaces (Computer systems)
• User interfaces (Computer systems) > Measurement
• Measurement
• Technology assessment
• User-Computer Interface

Bibliography (note)

• Includes bibliographical references (p. 299-306) and index.

Processing Action (note)

• committed to retain

Contents

Ch. 1. Introduction -- Ch. 2. Background -- Ch. 3. Planning a Usability Study -- Ch. 4. Performance Metrics -- Ch. 5. Issues-Based Metrics -- Ch. 6. Self-Reported Metrics -- Ch. 7. Behavioral and Physiological Metrics -- Ch. 8. Combined and Comparative Metrics -- Ch. 9. Special Topics -- Ch. 10. Case Studies -- Ch. 11. Moving Forward.

ISBN

• 9780123735584
• 0123735580

OCLC

• 176861317
• SCSB-10171394

Owning Institutions

Harvard Library