Research Catalog

Title

Digital governance : new technologies for improving public service and participation / Michael E. Milakovich.

Author

Milakovich, Michael E.

Publication

New York : Routledge, 2012.

Items in the Library & Off-site

Holdings

Details

Description

xx, 351 p. : ill.; 24 cm.

Summary

And Conclusions P.108

Subject

• Internet in public administration
• Electronic government information
• Public administration > Technological innovations
• Political participation > Technological innovations
• Public administration > Citizen participation

Genre/Form

Electronic government information.

Bibliography (note)

• Includes bibliographical references and index.

Processing Action (note)

• committed to retain

Contents

Machine generated contents note: pt. I Introduction and Overview: From Formal Bureaucracy to Digital Democracy -- 1. Transition from Electronic Government to Digital Governance -- New Media Technology and Public Administration -- Emergence of Electronic Government -- Transition from Electronic Government to Digital Governance -- Benefits of Digital Governance -- About the Book -- Key Terms -- pt. II Politics: Transforming Democracy and Bureaucracy -- 2. From Representative to Digital Democracy: Using the Internet to Increase Citizen Participation in Governance -- Democracy, Elitism and Citizen Participation -- Importance of Citizen Participation -- Development of the Internet and Political Participation -- Using the Internet to Increase Citizen Participation -- Online Participation and the Obama Administration -- Conclusions and Future Directions -- Key Terms -- 3. Managing Citizen-Centric Digital Governance -- Total Quality Management and Customer Relationship Management (CRM) -- Defining Customer Relationship Management and Digital Government -- Citizen Relationship Management (CzRM) and Digital Governance -- Ranking Countries According to E-Government Maturity and CRM -- Current Situation: How CRM is Used to Implement Digital Governance -- Implications for Citizens and Citizenship -- Conclusions and Pinal Remarks -- Key Terms -- 4. Virtual Learning: Using the Internet for Education, Training and Quality Improvement -- Improving the Quality of Web-Based Education and Training -- Defining and Funding High-Quality Virtual Education -- Acceptance of Virtual Learning Environments -- Rewarding Quality Improvement -- International Quality Awards, Charters, Prizes and Standards -- Malcolm Baldrige National Quality Award (BNQA) -- Summary and Conclusions -- Key Terms -- pt. III Administration: Implementing Online Digital Governance -- 5. Accountability and Equality of Access: Balancing Political Responsiveness with Administrative Effectiveness -- Applying Customer Service Standards to Government -- Reinvention, Reform and Results -- ICTs and the Empowerment of Women and Minorities -- Lessons from the Private Sector: Do They Apply to the Public Sector? -- Conclusion: Balancing Administrative Effectiveness with Political Accountability -- Key Terms -- 6. Advancing Digital Governance and Performance Management -- Legislation and Regulations to Improve Performance and Security -- Politics and Performance Management -- Assessing the Impact of Technology -- Conclusions: Has D-Gov Improved Public Sector Results? -- Key Terms -- 7. Applying Digital Technologies to Improve Public Services -- Applying E-Commerce and Digital Technology to Improve Government-to-Government (G2G) Services -- Improving Government-to-Employee (G2E) Services -- Enhancing Govemment-to-Business (G2B) Relationships -- Government-to-Citizen (G2C) Services -- Constraints on Applying E-Commerce and Digital Technology to Government -- Information Technology Policies and the Obama Administration -- Conclusion: D-Government as a Means to Enhance Government Services -- Key Terms -- pt. IV Globalization and Interactive Citizenship -- 8. Global Inventory of Digital Governance Practices -- Global Differences by Region -- Regional Differences in Participation -- E-Government Readiness Rankings -- Conclusions and Future Directions -- Key Terms -- 9. Globalization, Information Technology and Public Administration -- Differing Visions of Globalization, Technology and Trade -- Impact of Globalization on the U.S. Economy -- What is the Role of Public Administration? -- Models of Corporate Globalization: McDonalds, Starbucks or Wal-Mart? -- Conclusions: Current Situation and the Future: How Far Have We Reached and Where Are We Going? -- Key Terms -- 10. Toward Digital Governance and Participatory Citizenship: Integrating Technology and Public Administration -- Chapter Summaries: Closing the Trust Deficit -- Recurring Themes -- Paradoxes in Politics and Participation -- Citizen Perceptions, Attitudes and Internet Use -- Future Implementation, Issues and Challenges -- Key Terms.

ISBN

• 9780415891431 (hbk. : alk. paper)
• 0415891434 (hbk. : alk. paper)
• 9780415891448 (pbk. : alk. paper)
• 0415891442 (pbk. : alk. paper)
• 9780203815991 (ebook) (canceled/invalid)
• 0203815998 (ebook) (canceled/invalid)

LCCN

^^2011024012

OCLC

668196992

Owning Institutions

Harvard Library