Research Catalog

Title

Leading the reference renaissance : today's ideas for tomorrow's cutting-edge services / edited by Marie L. Radford.

Publication

New York : Neal-Schuman Publishers, [2012]

Items in the Library & Off-site

Holdings

Details

Additional Authors

Radford, Marie L.

Description

xvii, 374 pages : illustrations; 23 cm

Subject

• Reference services (Libraries) > United States
• Electronic reference services (Libraries) > United States
• Internet in library reference services > United States
• Reference services (Libraries) > Forecasting

Note

• The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010.

Bibliography (note)

• Includes bibliographical references and index.

Processing Action (note)

• committed to retain

Contents

• Setting reference free : reference services for the mobile age / Andrew Walsh -- Envisioning and creating reference futures / Marie L. Radford -- The reference user experience : it's up to you to design it / Steven J. Bell -- We are the user : imagination, sympathy, and the user experience / Wayne Bivens-Tatum -- The user experience and the librarian : now you see 'em, now you don't / James LaRue -- Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello -- Chattin' 'bout my generation : comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway -- The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy -- Fast and furious : using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt -- Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy --
• Quality and characteristics of student-led virtual reference service : a two-year study / Peter A. Zuber -- We are all stressed out! now what? : looking at stress in libraries / Mary Wilkins Jordan -- More questions than answers : using an observational study to count reference activity / Susan Beatty and Claudette Cloutier -- Researching e-mail reference questions : a review of the literature and implications for practice / Robin E. Veal -- Rolling out roving reference in an academic library / Sara Davidson -- Business community outreach : exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe -- Embedded librarians : the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long -- Virtual reference : variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. Mascareñas, Erin McCaffrey, Sylvia Owens, and Karen Sobel --
• Managing mayhem : wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty -- Cooperative SMS : the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White -- Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. Mascareñas, and Amy Sieving -- Collaborate to succeed : implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova -- Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight -- Analyzing the past to invest in the future : usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown -- The reference ref : how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty --
• Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson -- LibAnswers : improving asynchronous service / Lisa Campbell -- It's free, it's interactive, and it's available to all : embracing wikipedia at the reference desk and beyond / Christy Zlatos -- Addicted to print : overcoming book lust in the academic library reference collection / Mary Krautter.

ISBN

9781555707712 (pbk.)

LCCN

^^2011041992

OCLC

• 759584867
• SCSB-12327690

Owning Institutions

Harvard Library