Research Catalog

Title

IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.

Author

Bielskas, Amanda, 1974-

Publication

London : Facet Pub., c2012.

Items in the Library & Off-site

Holdings

Details

Additional Authors

Dreyer, Kathleen M., 1972-

Description

xii, 107 p. : ill.; 23 cm.

Summary

"This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. This highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme."--Publisher description.

Series Statement

The Tech Set ; vol. 19

Uniform Title

Tech set (London, England) ; vol. 19.

Subject

• Electronic reference services (Libraries)
• Instant messaging
• Mobile communication systems > Library applications
• Text messages (Cell phone systems)

Bibliography (note)

• Includes bibliographical references and index.

Processing Action (note)

• committed to retain

Contents

Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.

ISBN

• 1856048446
• 9781856048446

Owning Institutions

Harvard Library