Research Catalog
IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.
- Title
- IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.
- Author
- Bielskas, Amanda, 1974-
- Publication
- London : Facet Pub., c2012.
Items in the Library & Off-site
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1 Item
Status | Format | Access | Call Number | Item Location |
---|---|---|---|---|
Text | Use in library | Z674.7 .T43 no. 19 | Off-site |
Holdings
Details
- Additional Authors
- Dreyer, Kathleen M., 1972-
- Description
- xii, 107 p. : ill.; 23 cm.
- Summary
- "This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. This highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme."--Publisher description.
- Series Statement
- The Tech Set ; vol. 19
- Uniform Title
- Tech set (London, England) ; vol. 19.
- Subject
- Bibliography (note)
- Includes bibliographical references and index.
- Processing Action (note)
- committed to retain
- Contents
- Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.
- ISBN
- 1856048446
- 9781856048446
- Owning Institutions
- Harvard Library