Research Catalog

Title

Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.

Author

Schmidt, Aaron, 1978-

Publication

Chicago : ALA Editions, an imprint of the American Library Association, [2014]

Items in the Library & Off-site

Holdings

Details

Additional Authors

Etches, Amanda, 1975-

Description

viii, 168 pages : illustrations; 23 cm

Summary

"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" --

Alternative Title

• Improving your library with user experience design
• Applying user experience design to your library

Subject

• Public services (Libraries)
• Library administration
• Information services > Management
• User-centered system design
• Library planning
• Information Services > Management
• Library Administration

Note

• "For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions"--Title page verso.

Bibliography (note)

• Includes bibliographical references and index.

Processing Action (note)

• committed to retain

Contents

Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up : philosophy, process, and culture.

ISBN

9780838912263 (alk. paper)

LCCN

^^2014005004

OCLC

• 878812623
• SCSB-11301982

Owning Institutions

Harvard Library