Research Catalog
Quality is free : the art of making quality certain / Philip B. Crosby.
- Title
- Quality is free : the art of making quality certain / Philip B. Crosby.
- Author
- Crosby, Philip B.
- Publication
- New York, NY : McGraw-Hill, 1979.
Items in the Library & Off-site
Filter by
1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - Please for assistance. | Text | Use in library | TS156.6 .C76 | Off-site |
Details
- Description
- ix, 309 p.; 21 cm.
- Subject
- Quality assurance
- Note
- Includes index.
- Source (note)
- David Sarnoff Research Center Library/RCA Labs/Princeton, NJ;
- Contents
- Making quality certain -- Quality may not be what you think it is -- The quality management maturity grid -- Management understanding and attitude -- Quality organizational status -- Handling problems -- Cost of quality -- Quality improvement program -- Management style -- History of the project -- The program -- Instructor's guide for HPA -- Make certain.
- ISBN
- 0070145121 :
- 9780070145122
- LCCN
- 78006804
- Owning Institutions
- Princeton University Library