Research Catalog

Title

Undercover boss : inside the TV phenomenon that is changing bosses and employees everywhere / Stephen Lambert and Eli Holzman, with Mark Levine.

Author

Lambert, Stephen, 1959-

Publication

San Francisco, CA : Jossey-Bass, c2011.

Supplementary Content

Cover image

Items in the Library & Off-site

Details

Additional Authors

• Holzman, Eli, 1974-
• Levine, Mark.

Description

viii, 260 p. : ill.; 24 cm.

Summary

Bosses and employees featured on television show, "Undercover Boss," share lessons learned as well as the formative experiences that resulted from being on the show. Show creators / executive producers Lambert and Holzman reveal how they came up with the idea for the show and found a dynamic group of bosses willing to go undercover--on camera--in this thoroughly new experiment. Features all-new interviews and insights with the bosses and employees of the nine businesses featured on Season 1 as well producers' notes on behind-the-scenes.

Subject

• Employees > United States
• Management > United States
• Nonfiction television programs
• Reality television programs > United States
• Supervision of employees > United States
• Supervisors > United States
• Work-life balance

Contents

Sorting through the garbage: Waste Management: Larry O'Donnell, president and COO -- Wings, women and beer: Hooters of America: Coby Brooks, president and CEO -- Necessities of life: 7-Eleven: Joe DePinto, president and CEO -- An American love affair: White Castle: Dave Rife, owner -- Time to get personal: Churchill Downs: Bill Carstanjen, COO -- Looking for fulfillment: GSI Commerce: Michael Rubin, founder and CEO -- What riches can't buy: Herschend Family Entertainment: Joel Manby, president and CEO -- Troubles down the drain: Roto-Rooter: Rick Arquilla, president and COO -- Say it with flowers: 1-800-Flowers: Chris McCann, president and COO.

ISBN

• 9780470916001 (hardback)
• 0470916001 (hardback)

LCCN

2010039870

Owning Institutions

Princeton University Library