Research Catalog

Title

The mediator's handbook / Jennifer E. Beer with Eileen stief ; developed by Friends Conflict Resolution Programs.

Author

Beer, Jennifer E.

Publication

Gabriola island, BC : New Society Publishers, c1997.

Items in the Library & Off-site

Details

Additional Authors

• Friends Conflict Resolution Programs. http://id.loc.gov/authorities/names/no98099186
• Stief, Eileen.

Description

viii, 168 p. : ill.; 28 cm.

Summary

"The original Mediator's Handbook - continuously in print for fifteen years - was the first mediation manual available to the public. It set the standard for the methodology of conflict resolution, providing a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised and expanded, this new edition is an invaluable resource for people working in corporations, government agencies, community organizations, schools, or any other situation where there is a need to build bridges between diverse perspectives."--Jacket.

Subjects

• Mediation
• Conflict management
• Interpersonal conflict
• Negotiation

Bibliography (note)

• Includes bibliographical references.

Contents

Overview -- Mediation Process -- Guiding Principles -- Understanding Conflict -- When Is Mediation Useful? -- Sample Situations -- Mediator -- Mediation Session -- Preparation -- Opening Statement -- Uninterrupted Time -- Exchange -- Separate Meetings -- Setting the Agenda -- Building the Agreement -- Writing the Agreement -- Closing Statement -- Multiple Sessions -- Wrap-Up -- Supporting The People -- Your Mediator's Toolbox -- Giving Good Attention -- Acknowledging -- Setting a Tone -- Encouraging -- Group Needs & Simple Language -- Language and Hearing Difficulties -- Avoid This Kettle of Fish -- Confidentiality In Practice -- Staying Impartial -- Cultural Patterns -- Emotionally Difficult Situations -- Controlling the Process -- Directing -- Should I Intervene? -- Setting Boundaries & Groundrules -- Summarizing -- Restating -- Confronting -- Protecting -- Is It Time to Quit? -- When Things Get Out of Control -- Solving The Problem -- Taking Notes -- Asking The Right Questions -- Negotiation Terms -- Interests -- Positions -- Mediatable Issues -- Reframing Their Words -- Eliciting Ideas -- Exploring Alternatives -- Testing for Agreement -- Sample Agreements -- When No Resolution is in Sight -- Informal Mediation -- Mediating Informally -- Processes for Intervening in Conflicts -- Formal and Informal Mediator Roles -- Should I be the Mediator? -- Persuading Them to Mediate -- Setting up a Mediation -- Family Conflicts -- Mediating with Children or Teenagers -- Mediating in the Workplace. App. Procedures -- App. Policies and Letters -- App. Evaluation Forms -- App. National Mediation Organizations -- App. Mediation Training -- App. About Friends Conflict Resolution Programs.

ISBN

• 0865713596 (pbk.)
• 9780865713598 (pbk.)
• 0865713588 (bound)
• 9780865713581 (bound)

Owning Institutions

Princeton University Library