Research Catalog
Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /
- Title
- Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp.
- Author
- Lipp, Doug.
- Publication
- New York : McGraw-Hill, [2013]
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
Not available - Please for assistance. | Text | Use in library | HF5415.5 .L5657 2013 | Off-site |
Details
- Description
- xviii, 222 pages; 23 cm
- Subject
- Bibliography (note)
- Includes bibliographic references and index.
- Contents
- Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
- ISBN
- 9780071808071 (alk. paper)
- 0071808078 (alk. paper)
- LCCN
- 2013002473
- Owning Institutions
- Princeton University Library