Research Catalog

From tin soldiers to Russian dolls : creating added value through services /

Title
From tin soldiers to Russian dolls : creating added value through services / Sandra Vandermerwe.
Author
Vandermerwe, Sandra.

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TextUse in library HF5415.5.V36 1993Off-site

Details

Additional Authors
Vandermerwe, Sandra.
Description
xii, 280 p. : ill.; 24 cm.
Subject
  • Customer services > Management
  • Total quality management
ISBN
0750609745
LCCN
93205976
Owning Institutions
Princeton University Library