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Creating a customer-focused organization /

Title
Creating a customer-focused organization / edited by Theresa Brothers and Kathleen Carson.

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TextUse in library HF5415.5 .C732 1993Off-site

Details

Additional Authors
  • Brothers, Theresa.
  • Carson, Kathleen M.
  • Conference Board. http://id.loc.gov/authorities/names/n79023184
Description
26 p.; 28 cm.
Series Statement
Report / The Conference Board ; no. 1030
Subject
  • Consumer satisfaction
  • Customer services > Quality control
  • Employee morale
  • Organizational change
  • Organizational effectiveness
  • Personnel management
  • Total quality management
ISBN
0823705021
Owning Institutions
Princeton University Library