Research Catalog

Title

Actual experiences of a CEO : how to make continuous improvement in manufacturing succeed for your company / Hank McHale.

Author

McHale, Hank, 1938-

Publication

Milwaukee, Wis. : ASQC Quality Press, ©1995.

Items in the Library & Off-site

Details

Description

xxii, 160 pages : illustrations; 23 cm

Summary

This book emphasizes action. McHale tells you how to apply the four basic management elements of planning, organizing, directing/coaching, and controlling to help you drive your organization's continuous improvement processes. The type of leadership you need in order to succeed in continuous improvement is stressed. Do you know which top management actions are necessary to make continuous improvement profitable for your company? This book tells you. He strongly advises that top management do more observing and coaching of continuous improvement activities. The author also reveals his formal step-by-step model that acts as a blueprint for you to successfully deploy continuous improvement within your organization. Realistic solutions to operating issues are given in a nonsense fashion. He identifies 16 root causes of missed goals that, when remedied, result in increased continuous improvement effectiveness. Learn how to formalize the actions that must take place to fix root causes. This book will also teach you how to measure improvement in meeting customer requirements. Without a measurement process, managers have inadequate feedback to determine what's working and what needs to be improved. This book gives you proven processes that will work for you. Learn how to prioritize your actions that will result in the most profit. Actual Experiences of a CEO provides the direction you're looking for to help you translate continuous improvement into increased market share, cash flow, and bottom-line profits for your company.

Subject

• Production management
• Quality control
• Total quality management
• quality control

Bibliography (note)

• Includes bibliographical references(p. 151-153) and index.

Contents

Elements of a Total Process of Continuous Improvement -- The Failure of Leadership -- Ch. 1. A Continuous Improvement Manufacturing Management Process to Meet Customer Requirements -- Overview -- Ch. 2. Customer Requirements -- Ch. 3. Root-Cause Analysis of Nonconformance to Customer Requirements -- Ch. 4. Major Types of Root Causes -- Ch. 5. Identifying Actions Required to Remedy Root Causes of Customer Requirement Nonconformance -- Ch. 6. A Leader's Role: Auditing (Observing) Procedures and Demonstrating (Coaching) Performance Expectations (Box 9) -- Ch. 7. The Role of a Leader in Financial Improvement: Translating Improvement of Quality, Delivery, and Lead Time into Market Share, Profit, and Improved Cash Flow -- Ch. 8. The Formality of the Continuous Improvement Process, and Other Final Observations -- Appendix A -- Selected Major Manufacturing Improvement Concepts -- Appendix B -- Examples of Written Action Plans

ISBN

• 0873893298
• 9780873893299

LCCN

95002536

OCLC

• ocm31937765
• 31937765
• SCSB-2111830

Owning Institutions

Princeton University Library