Research Catalog

Title

Small business success through TQM : practical methods to improve your organization's performance / Terry Ehresman.

Author

Ehresman, Terry, 1960-

Publication

Milwaukee, Wis. : ASQC Quality Press, ©1995.

Items in the Library & Off-site

Details

Description

xxvii, 255 pages : illustrations; 28 cm

Summary

"Many small businesses sold on the benefits of total quality management (TQM) do not know how to proceed with its implementation. This book tells you how. Small Business Success Through TQM is a practical reference guide that offers an easy-to-follow approach for any business - service or manufacturing - to implement TQM. When implemented correctly, TQM offers improved organizational performance that leads to positive results for your company. Written especially for small businesses, this book is a detailed what-to-do and how-to-do-it guide. The interactive nature of this book encourages you to apply the concepts and techniques of quality management as you read."--Jacket.

Alternative Title

Small business success through total quality management

Subject

• Small business > Management
• Total quality management
• Total Quality Management
• Kwaliteitszorg
• Kleinbedrijf

Bibliography (note)

• Includes bibliographical references (p. 245) and index.

Contents

Ch. 1. Introduction to Total Quality Management -- Ch. 2. The Continuous Process Improvement Cycle -- Ch. 3. Understand Customer Requirements -- Ch. 4. Develop Team Plans -- Ch. 5. Define Processes -- Ch. 6. Provide Supplier Feedback -- Ch. 7. Document Processes -- Ch. 8. Improve Processes -- Ch. 9. Develop Process Measures -- Ch. 10. Collect and Analyze Data -- Ch. 11. Use Statistical Methods -- Ch. 12. Solve Problems -- Ch. 13. Use Creative-Thinking Techniques -- Ch. 14. Make Quality Everyone's Job.

ISBN

• 0873893093
• 9780873893091

LCCN

94021676

OCLC

• ocm30665027
• 30665027
• SCSB-2118094

Owning Institutions

Princeton University Library