Research Catalog

Comparison standards in perceived service quality

Title
Comparison standards in perceived service quality / Veronica Liljander.
Author
Liljander, Veronica.
Publication
Helsingfors : Svenska Handelshögskolan, 1995.

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Details

Description
280 p
Series Statement
Ekonomi och samhälle ; nr. 63
Uniform Title
Ekonomi och samhälle (Svenska handelshögskolan (Helsinki, Finland)) ; nr. 63.
Subject
  • Customer services > Standards
  • Consumer satisfaction > Research
  • Restaurants > Customer services > Standards
  • Service à la clientèle > Normes
  • Consommateurs > Satisfaction > Recherche
  • Restaurants > Service à la clientèle > Normes
  • Dienstleistung
  • Qualitätsmanagement
  • Verbraucherzufriedenheit
Note
  • Added thesis t.p. inserted.
Bibliography (note)
  • Includes bibliographical references (p. 221-238)
ISBN
  • 9515554691
  • 9789515554697
OCLC
  • ocm34556204
  • 34556204
  • SCSB-2136221
Owning Institutions
Princeton University Library