Research Catalog

Assessing service quality : satisfying the expectations of library customers

Title
Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Author
Hernon, Peter.
Publication
Chicago : American Library Association, 1998.

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TextUse in library Z711 .H45 1998Off-site

Details

Additional Authors
Altman, Ellen.
Description
xvii, 243 p. : ill.; 28 cm.
Subject
  • Public services (Libraries) > Evaluation
  • Public services (Libraries) > United States > Evaluation
Bibliography (note)
  • Includes bibliographical references (p. 231-237) and index.
ISBN
0838934897 (alk. paper)
LCCN
98008815
OCLC
  • ocm39334682
  • SCSB-1206392
Owning Institutions
Princeton University Library