Research Catalog

Title

Powering up : how public managers can take control of information technology / Katherine Barrett, Richard Greene.

Author

Barrett, Katherine.

Publication

Washington, D.C. : CQ Press, ©2001.

Items in the Library & Off-site

Details

Additional Authors

Greene, Richard, 1955-

Description

xx, 243 pages; 23 cm.

Series Statement

Governing management series

Uniform Title

Governing management series.

Subject

• Public administration > Data processing
• Administrative agencies > Data processing
• Information resources management
• Information technology > Management
• Information Management

Note

• Includes index.

Contents

• Introduction: What This Book Is -- and Is Not -- The Government Performance Project -- The GPP Criteria -- The Academic Approach -- The Journalistic Approach -- The Journalists and the Academics Meet -- The Published Reports -- IT on the Front Lines -- Benefits of Technology -- Pitfalls -- Politics -- Money and Management -- A New Breed of Managers -- To Each His Own -- Varying Goals -- The Need for Stakeholder Input -- Land Mines in Project Management -- On Time and on Budget? -- Underestimating Scope at the Outset -- Scope Creep -- A Shortage of Project Managers -- Training Project Managers -- Why Bad Things Happen to Project Managers -- How to Stop Bad Things from Happening to Project Managers -- Lurching Toward the Center -- When the Mainframes Ruled -- Decentralization -- and Its Problems -- In Search of a Middle Ground -- Sufficient Central Authority -- Who's in Charge? -- What Should a CIO Do? -- Where Do CIO's Belong in the Leadership Chart? -- Some Model CIO Positions -- Bringing in the Stakeholders -- Standardization: They Walk Alike and Talk Alike -- Enterprise Architecture -- A Range of Efforts -- Why Standardize? -- Obstacles to Standardization -- Keys to Effective Standardization -- Strategic Planning: Getting from Here to There -- False Efforts at Strategic Planning -- What Should a Strategic Plan Contain? -- Enterprise-wide and Agency Plans -- Obstacles to Strategic Planning -- The Importance of Buy-in -- Keys to Successful Strategic Planning -- Procurement: Buy Buy Buy -- Delays Are Destructive.
• Decentralized Purchasing -- Requests for Proposal (RFP) -- Central Expertise -- External Obstacles -- Master Contracts -- Other Innovations -- Twelve Guidelines for Dealing with Vendors -- Outsourcing -- Some Successful Outsourcing Efforts -- Some Lessons from Indianapolis -- A Half-way Approach to Outsourcing in San Diego -- Outsourcing Obstacles -- Outsource -- but Keep Control -- Training -- Shortages of IT Specialists -- Incapable End-Users -- Multiple Benefits from Training -- Not Enough Money -- Why Isn't There Sufficient Training? -- Keys to Successful Training -- Is It Worth It? -- Why Isn't IT Held Accountable for Results? -- Good Management Meets Political Reality -- Measuring Benefits Isn't Easy -- Some Success Stories in Measuring Potential Benefits -- The Hardest Part -- After-the-Fact Accountability -- Some Leaders in After-the-Fact Accountability -- Oh What a Tangled Web -- Rapid Growth in Internet Use by Localities -- Creative Applications Are Being Added Continually -- Effective Planning for Web Sites Is a Shortcoming -- Structure Is Key -- Search Capabilities -- Transactional Capacity -- Easily Solved Obstacles to On-line Transactions -- More Difficult Obstacles to On-line Transactions -- Marketing Is Key -- Who Picks Up the Tab? -- Case in Point: Washington State's Electronic Filing Service -- What Is ELF? -- Encouraging Risk Taking -- Strategic Planning -- A Solid Base for Action -- Managing the Project -- The Significance of Marketing -- Testing -- Rolling Out the System -- More Marketing.
• Ongoing Hurdles -- Cost Benefits -- Case in Point: Philadelphia's GIS -- Geographic Information System (GIS) -- Difficulties in Standardizing and Sharing Data -- Support from Major Players -- Keys to Success -- The Importance of Central Controls -- Case in Point: Phoenix's Financial Management System -- A New Financial Management System -- The Capacity Gap -- Involving Managers in Development -- Understanding Management Needs -- Retaining Realistic Goals -- Transition Management -- A Focus on Training -- Communicating with Departments -- Making the Grade -- States -- Cities -- The Crystal Ball -- Interviewed Sources -- Cities -- States.

ISBN

• 1568025750
• 9781568025759

LCCN

00064224

OCLC

• ocm44914344
• 44914344
• SCSB-1254131

Owning Institutions

Princeton University Library