Research Catalog

Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures

Title
Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures / Charles R. McClure [and others].
Publication
Syracuse, N.Y. : Information Institute of Syracuse, School of Information Studies, Syracuse University ; Tallahassee, Fla. : School of Information Studies, Information Use Management and Policy Institute, Florida State University, [2002?]

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StatusFormatAccessCall NumberItem Location
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How do I pick up this item and when will it be ready?
Book/TextUse in library Z711.45 .M33 2002Off-site

Details

Additional Authors
  • McClure, Charles R.
  • Florida State University. Information Use Management and Policy Institute.
  • Information Institute of Syracuse.
Description
v, 104 pages : illustrations, forms; 28 cm
Subject
  • Electronic reference services (Libraries) > Statistics
  • Electronic reference services (Libraries) > Evaluation
  • Electronic reference services (Libraries) > Standards
  • Reference services (Libraries) > Statistics
  • Reference services (Libraries) > Evaluation
  • Reference services (Libraries) > Standards
  • Electronic reference services (Libraries)
  • Reference services (Libraries)
  • Inlichtingenwerk (dienstverlening)
  • Dienstverlening
  • Digitale bibliotheken
  • Evaluatie
Genre/Form
  • Statistics
  • Statistics.
  • Statistiques.
Bibliography (note)
  • Includes bibliographical references (p. 102-103).
OCLC
  • ocm50652591
  • 50652591
  • SCSB-1264949
Owning Institutions
Princeton University Library