Research Catalog

Title

Challenges in virtual collaboration : videoconferencing, audioconferencing, and computer-mediated communications / Lynne Wainfan, Paul K. Davis.

Author

Wainfan, Lynne.

Publication

Santa Monica, CA : Rand, 2004.

Items in the Library & Off-site

Details

Additional Authors

Davis, Paul K., 1943-

Description

xxi, 106 pages : illustrations; 23 cm

Summary

This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconferencing, or computer-mediated conferencing). It then discusses how problems in such collaboration can be mitigated and opportunities realized. Problems include increased "us vs. them" divisions and misunderstandings, as well as shifts toward risky options. Opportunities include broadening the range of views and options, as well as broadening the range of available experts. The report suggests a strategy for choosing the most effective medium, including face-to-face communication and hybrid systems, as a function of task and context (e.g., convergence on a decision or brainstorming).

Subject

• Telematics
• Teleconferencing
• Computer conferencing
• Telephone conferencing
• TECHNOLOGY > General
• Telephone conferencing
• Computer conferencing
• Teleconferencing
• Telematics

Note

• "MG-273."

Bibliography (note)

• Includes bibliographical references (p. 81-106).

Contents

1. Introduction -- 2. Definitions and Methodology -- 3. Virtual Versus face to face collaboration: a Survey of the Literature -- 4. Mitigating Problems and Exploiting Benefits of Mediated Communications -- 5. Where Next?

ISBN

• 0833037005
• 9780833037008

LCCN

2004025329

OCLC

• ocm56834440
• 56834440
• SCSB-1351313

Owning Institutions

Princeton University Library