Research Catalog

Managing innovation : cases from the services industries

Title: Managing innovation : cases from the services industries / Bruce R. Guile and James Brian Quinn, editors.
Publication: Washington, D.C. : National Academy Press, 1988.

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Status	Format	Access	Call Number	Item Location
Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Book/Text	Use in library	HD9980.5 .M343 1988	Off-site

Details

Additional Authors

Description

vi, 211 pages : illustrations; 23 cm.

Series Statement

Series on technology and social priorities

Uniform Title

Series on technology and social priorities.

Subject

Genre/Form

Kongress.

Note

At head of title: National Academy of Engineering.
Includes material presented at a symposium entitled "Technology in Services: the Next Economy" held in Washington, D.C., Jan. 28-29, 1988, sponsored by the National Academy of Engineering.

Bibliography (note)

Includes bibliographies and index.

Contents

Managing innovation in services / James Brian Quinn, Bruce R. Guile -- Services technology and manufacturing / James Brian Quinn -- Pictures and parts / Frederick A. Fellowes, Donald N. Frey -- Custodial package tracking at Federal Express / Carl Nehls -- Electronic automation at the New York Stock Exchange / Christopher Keith, Allan Grody -- Using technology for competitive advantage / Paul F. Glaser -- Operations research and the services industries / Richard C. Larson -- Cellular mobile telephone services / John H. Davis -- Modern bridge construction and engineering services / Juan A. Murillo -- Professional services firms and information technology / Thomas H. Doorley, Alison Gregg, Christopher Gagnon.

ISBN

0309039266
9780309039260
030903891X
9780309038911

LCCN

88019631
ZBWT00116235

OCLC

ocm18167174
18167174
SCSB-9133352

Owning Institutions

Princeton University Library