Research Catalog

Service excellence : the customer relations strategy for health care

Title
Service excellence : the customer relations strategy for health care / Wendy Leebov.
Author
Leebov, Wendy.
Publication
Chicago, Ill. : American Hospital Pub., ©1988.

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TextUse in library RA965.5 .L44 1988Off-site

Details

Description
xvi, 332 pages : illustrations; 23 cm
Subject
  • Hospitals > Public relations
  • Hospital and community
  • Customer relations
  • Consumer satisfaction
  • Medical personnel and patient
  • Public relations
  • Consumer Behavior
  • Marketing of Health Services
  • Professional-Patient Relations
  • Public Relations
  • public relations
  • Public relations
  • Medical personnel and patient
  • Consumer satisfaction
  • Customer relations
  • Hospital and community
  • Hospitals > Public relations
  • Patient
  • Stationäre Behandlung
  • Zufriedenheit
Bibliography (note)
  • Includes bibliographic references (p. 331-332).
ISBN
  • 1556480199
  • 9781556480195
LCCN
87030631
OCLC
  • ocm16901228
  • 16901228
  • SCSB-1454611
Owning Institutions
Princeton University Library