Research Catalog

Deming's 14 points applied to services

Title
Deming's 14 points applied to services / A.C. Rosander.
Author
Rosander, A. C. (Arlyn Custer), 1903-
Publication
New York : Marcel Dekker ; Milwaukee : ASQC Quality Press, ©1991.

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TextUse in library HD9980.5 .R674 1991Off-site

Details

Description
xi, 148 pages : illustrations; 24 cm.
Series Statement
Quality and reliability ; 25
Uniform Title
Quality and reliability ; 25.
Alternative Title
Deming's fourteen points applied to services
Subject
  • Deming, W. Edwards 1900-1993
  • Deming, W. Edwards 1900-1993
  • Service industries > Quality control
  • Dienstleistungssektor
  • Qualitätskontrolle
  • Quality control
  • Management
  • Reliability
  • Total quality management
Bibliography (note)
  • Includes bibliographic references (p. 139-140) and index.
ISBN
  • 0824785177
  • 9780824785178
LCCN
91006799
OCLC
  • ocm23140951
  • 23140951
  • SCSB-1454616
Owning Institutions
Princeton University Library