Research Catalog

Quality is free : the art of making quality certain

Title
Quality is free : the art of making quality certain / Philip B. Crosby.
Author
Crosby, Philip B.
Publication
New York, NY : McGraw-Hill, 1979.

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StatusFormatAccessCall NumberItem Location
TextUse in library TS156.6 .C76Off-site

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Details

Description
ix, 309 p.; 21 cm.
Subject
Quality assurance
Note
  • Includes index.
Source (note)
  • David Sarnoff Research Center Library/RCA Labs/Princeton, NJ;
Contents
Making quality certain -- Quality may not be what you think it is -- The quality management maturity grid -- Management understanding and attitude -- Quality organizational status -- Handling problems -- Cost of quality -- Quality improvement program -- Management style -- History of the project -- The program -- Instructor's guide for HPA -- Make certain.
ISBN
  • 0070145121 :
  • 9780070145122
LCCN
78006804
OCLC
  • ocm03843884
  • SCSB-1518574
Owning Institutions
Princeton University Library