Research Catalog
Managing quality : the strategic and competitive edge
- Title
- Managing quality : the strategic and competitive edge / David A. Garvin.
- Author
- Garvin, David A.
- Publication
- New York : Free Press ; London : Collier Macmillan, ©1988.
Items in the Library & Off-site
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Use in library | HF5415.157 .G37 1988 | Off-site |
Details
- Description
- xiv, 319 pages; 25 cm
- Summary
- Case study research conducted in 1981 in nine US companies and seven Japanese companies.
- Subject
- Quality of products > United States > Management
- Quality assurance > United States > Management
- Quality of products > United States > Management > Case studies
- Quality assurance > United States > Management > Case studies
- Quality of products > Japan > Management
- Quality assurance > Japan > Management
- Quality of products > Japan > Management > Case studies
- Quality assurance > Japan > Management > Case studies
- Air conditioning
- Quality control
- Total quality management
- Air Conditioning
- Quality Control
- Total Quality Management
- air conditioning
- quality control
- Total quality management
- Quality control
- Air conditioning
- Quality assurance > Management
- Quality of products > Management
- Qualitätsmanagement
- Qualitätssicherung
- Qualitätswettbewerb
- Kwaliteitszorg
- Management
- industry
- theory
- definition
- quality standard
- product development
- production management
- management attitude
- employees attitude
- questionnaire
- statistical table
- Qualité des produits > Etats-Unis
- Assurance qualité > Etats-Unis
- Qualité des produits > Etats-Unis > Cas, études de
- Qualité des produits > Japon
- Assurance qualité > Japon
- Qualité des produits > Japon > Cas, études de
- Produktqualität
- USA
- contrôle de qualité
- climatisation
- industrie
- théorie
- définition
- norme de qualité
- mise au point de produits
- gestion de la production
- attitude patronale
- attitude des salariés
- tableau statistique
- control de calidad
- climatización
- industria
- teoría
- definición
- norma de calidad
- desarrollo de productos
- administración de la producción
- actitud de la dirección
- actitud de los trabajadores
- cuestionario
- cuadros estadísticos
- Japan
- United States
- Japan
- USA
- Japon
- Etats-Unis
- Japón
- Estados Unidos
- Genre/Form
- Case studies
- case study.
- management development guide.
- graph.
- reference.
- étude de cas.
- guide de formation des cadres.
- graphique.
- référence bibliographique.
- estudio de casos.
- guía de desarrollo gerencial.
- gráfico.
- referencia.
- Bibliography (note)
- Includes bibliographic references (p. 251-309).
- Source (note)
- David Sarnoff Research Center Library/RCA Labs/Princeton, NJ;
- Contents
- Machine derived contents note: Contents -- Acknowledgments -- Introduction -- Part I The Concept of Quality -- 1. History and Evolution -- 2. Strategic Quality Management -- 3. Concepts and Definitions -- 4. The Multiple Dimensions of Quality -- 5. Correlates of Quality -- Part II An Industry Example -- 6. Quality in the U.S. Room Air Conditioning Industry I: Subjective Ratings -- 7. Quality in the U.S. Room Air Conditioning Industry II: Objective Measures -- 8. The Sources of Quality: From Design to Production -- 9. Quality Policies and Attitudes -- Part III Japanese Quality Management -- 10. The Japanese Quality Movement -- 11. Contributors to Japanese Quality -- Conclusion -- Appendix A: The Room Air Conditioning Study -- Appendix B: Classifying Plants by Quality Performance -- Appendix C: Statistical Analyses -- Notes -- Index.
- ISBN
- 0029113806
- 9780029113806
- LCCN
- 87015145
- OCLC
- ocm16005388
- 16005388
- SCSB-1518849
- Owning Institutions
- Princeton University Library