Research Catalog

Service systems management and engineering : creating strategic differentiation and operational excellence

Title
Service systems management and engineering : creating strategic differentiation and operational excellence / C.M. Chang.
Author
Chang, C. M. (Ching Ming), 1935-
Publication
Hoboken, N.J. : John Wiley & Sons, ©2010.

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Details

Description
xxx, 690 pages : illustrations; 25 cm
Subject
  • Systems engineering
  • Management information systems
  • Service industries > Information technology > Management
  • Management Information Systems
  • systems engineering
Bibliography (note)
  • Includes bibliographical references and index.
Contents
The functions of engineering management -- Planning -- Organizing -- Leading -- Controlling -- Business fundamental for service systems engineers and leaders -- Cost accounting and control -- Financial accounting and management for service systems engineers -- Marketing management for service systems engineers -- SSME leadership in the new millenium -- Service systems management and engineering leaders -- Ethics in service systems management and engineering -- Knowledge management -- Innovations in services -- Operational excellence -- lean six sigma, web-based applications, and SOA -- Globalization -- Selected cases relevant to service systems management and engineering.
ISBN
  • 9780470423325
  • 0470423323
LCCN
2009045962
OCLC
  • ocn441196406
  • 441196406
  • SCSB-9138003
Owning Institutions
Princeton University Library