Research Catalog

Title

Effective human relations in organizations / Barry L. Reece, Rhonda Brandt.

Author

Reece, Barry L.

Publication

Boston : Houghton Mifflin Co., ©1990.

Items in the Library & Off-site

Details

Additional Authors

Brandt, Rhonda.

Description

xix, 524 pages : illustrations (some color); 24 cm

Subject

• Psychology, Industrial
• Interpersonal relations
• Personnel management
• Personnel Management
• Psychology, Industrial
• Direction du personnel
• Relations professionnelles
• Relations humaines

Bibliography (note)

• Includes bibliographical references and index.

Contents

• Part 1: Human relations: The key to success -- 1. Introduction to Human relations -- The nature, purpose, and importance of human relations -- Forces influencing behavior at work -- Development of the human relations movement -- Major themes in human relations -- Human relations: Where to begin -- Case 1.1 The human factor at Hallmark -- Case 1.2 Culture shock -- 2. Improving personal and organizational communication -- The communication process -- Communication filters -- How to improve personal communication -- Communication channels in organizations -- How to improve organizational communication -- Communication and international business -- Case 2.1 Railroad merger derails communication -- Case 2.2 Hutton's communications take on color.
• Part 2: Career success begins with knowing yourself -- 3. Your attitudes -- What is an attitude? -- How attitudes are formed -- How to change attitudes -- Organizations are making adjustments -- Case 3.1 Worker involvement: Is it worth it? -- Case 3.2 Johnson Wax's worldwide family ties -- 4. Building high self-esteem -- Self-esteem defined -- Self-esteem and success at work -- The power of expectations -- How to build your self-esteem -- Case 4.1 Slowing the revolving door -- Case 4.2 Unmanagement at W.L. Gore & Associates -- 5. Understanding your communication style -- Communication styles: An introduction -- The communication style model -- Determining your communication style -- Versatility: The third dimension -- Case 5.1 A matter of style -- Case 5.2 Hiring financial counselors -- 6. Identifying your motivations -- The complex nature of motivation -- Maslow's hierarchy of needs -- Herzberg's motivation-maintenance model -- McGregor's theory X and theory Y -- Ouchi's theory Z -- Internal versus external motivation -- Case 6.1 No commissions allowed -- Case 6.2 Publix's remarkable esprit -- 7. Clarifying personal and organizational values -- The strength of character -- How personal values are formed -- Value conflicts -- Development of organizational values -- Harmonizing personal and organizational values -- Corporate values and ethics -- Case 7.1 Whistle-blowers: Fight or flight? -- Case 7.2 Managing values.
• Part 3: Personal strategies for improving human relations -- 8. Constructive self-disclosure -- Self-disclosure: An introduction -- The Johari window: A model for self-understanding -- Appropriate self-disclosure -- Barriers to self-disclosure in an organizational setting -- Practice self-disclosure -- Case 8.1 Privacy issues in the workplace -- Case 8.2 Perceptions of a black manager -- 9. Learning to achieve emotional control -- Emotional control: An introduction -- Conscious versus subconscious influences -- Transactional analysis: An introduction -- Achieving greater emotional control -- Case 9.1 Crossed transaction in an emergency -- Case 9.2 Breaking the conference budget -- 10. The power of positive reinforcement -- Personal and organizational growth through positive reinforcement -- Our need for positive reinforcement -- Forms of positive reinforcement -- Awards and incentives -- Removing barriers to positive reinforcement -- Case 10.1 Seeking suggestions -- Case 10.2 Mary Kay is having a party -- 11. Developing positive first impressions -- The primacy effect -- The first few minutes -- The image you project -- Case 11.1 What you see isn't necessarily what you get -- Case 11.2 Do we need an employee handbook?
• Part 4: If we all work together ... -- 12 Team building: A leadership strategy -- Team building: An introduction -- Team-building guidelines for the supervisor -- Situational leadership -- Team building: The employee's role -- Case 12.1 Building trust at Quad/Graphics -- Case 12.2 Competition or cooperation? -- 13. Conflict management -- Conflict: An everyday affair -- Strategies for dealing with conflict -- Management's approach to conflict management -- Labor's approach to conflict management -- Union and management: Conflict or cooperation? -- Case 13.1 Japanese-style management in Auto Alley -- Case 13.2 Labor-management conflict at Hormel.
• Part 5: Special challenges in human relations -- 14. Coping with personal and professional life changes -- Change and the organization -- Change and the individual -- Change causes stress -- EAP's: An organizational approach -- Case 14.1 Bye-bye bell system -- Case 14.2 Wellness programs start small -- 15. Coping with prejudice and discrimination -- The nature of prejudice -- Discrimination -- Levels of discrimination -- Overcoming prejudice and discrimination -- Case 15.1 Favoritism toward minority contractors ends -- Case 15.2 The disabled in the workplace -- 16. Overcoming sexism in organizations -- Traditional sex roles are changing -- Problems facing women in organizations -- Problems facing men in organizations -- Coping with sexist behavior -- Case 16.1 Women fight back -- Case 16.2 Ignorance is no excuse.
• Part 6: You can plan for success -- 17. Making your plan for improved human relations -- Coping with human relations problems -- Assess your human relations abilities -- Do you understand yourself? -- Do you use effective human relations strategies? -- Do you work well with others? -- Can you meet the challenges of change and diversity? -- A plan you can follow -- You can improve your human relations skills.

ISBN

• 0395433614
• 9780395433614
• 0395523567
• 9780395523568

LCCN

89080958

OCLC

• ocm21038617
• 21038617
• SCSB-1930531

Owning Institutions

Princeton University Library