Research Catalog

Title

Handbook of public services management / [edited by] Christopher Pollitt and Stephen Harrison.

Publication

Oxford, UK ; Cambridge, Mass., USA : Blackwell, 1992.

Items in the Library & Off-site

Details

Additional Authors

• Pollitt, Christopher.
• Harrison, Stephen, 1947-

Description

xvi, 295 pages : illustrations; 24 cm

Summary

The last decade has seen a series of upheavals in the management of virtually every public service. New models of management have been adopted, or have been imposed, in health care, education, the police, social services and the civil service itself. Pollitt and Harrison's Handbook of Public Services Management offers a timely assessment of public services through the experiences and reflections of senior managers and specialists in the field. The focus is on four key areas in which the running of public services presents managers with distinctive challenges: the evaluation of quality and effectiveness, the management of professional staff, resource management, and strategic planning. This is the first handbook to encompass systematically the tidal wave of management change that has swept the UK's public services in recent years. Pollitt and Harrison have brought together nineteen original contributions which offer a thoughtful and authoritative set of guidelines and warnings for public service managers in the 1990s and beyond.

Subject

• Administrative agencies > Great Britain > Management
• Administrative agencies > Management
• Behörde
• Management
• Overheidsmanagement
• Great Britain
• Großbritannien

Bibliography (note)

• Includes bibliographical references and index.

Contents

pt. I. Evaluating Public Services. 1. Evaluating the Performance of Central Government / John Bourn. 2. Assessing the Performance of Schools / Brian Wilcox. 3. Evaluating Health Services: from Value for Money to the Valuing of Health Services / Andrew F. Long. 4. The Audit Commission / Mary Henkel. 5. An Overview of the Use of Performance Indicators in Local Government / David Burningham -- Evaluating Public Services: Reflections / Stephen Harrison and Christopher Pollitt -- pt. II. Controlling Public Service Professionals. 6. Controlling Doctors / Brian Edwards. 7. The Case of Local Authority Social Workers / Alan Butler. 8. The Management of Staff: the Case of the London Fire Brigade / Graeme Salaman -- Controlling Public Service Professionals: Reflections / Stephen Harrison and Christopher Pollitt -- pt. III. New Approaches to Resource Management. 9. Local Management of Schools: a New System of Resource Allocation and Accountability / Rosalind Levacic. 10. Resource Management in Universities / John Sizer. 11. The Civil Service and the Financial Management Initiative / Andrew Gray and Bill Jenkins. 12. Changes in Resource Management in the Social Services / Norman Warner. 13. Resource Management in the National Health Service / David Symes -- New Approaches to Resource Management: Reflections / Stephen Harrison and Christopher Pollitt -- pt. IV. Strategic Management. 14. Organizational Design and Development: the Civil Service in the 1980s / Kate Jenkins. 15. Organizing for Strategic Management: the Personal Social Services / Gerald Wistow. 16. Strategic Management in Local Government and the NHS / Rodney Brooke. 17. The Organizational Structure of the Police / Roy Wilkie. 18. Strategic Management in the Prison Service / Chris J. Train and Christine Stewart. 19. Management in Social Service / Norman Tutt, Jean Neale and William Warburton -- Strategic Management: Reflections / Stephen Harrison and Christopher Pollitt.

ISBN

• 063116961X
• 9780631169611
• 0631193456
• 9780631193456

LCCN

91038282

OCLC

• ocm24695430
• 24695430
• SCSB-1946483

Owning Institutions

Princeton University Library