Research Catalog

Title

Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / by Doug Lipp.

Author

Lipp, Doug

Publication

New York : McGraw-Hill Education, [2013]

Items in the Library & Off-site

Details

Description

xviii, 222 pages; 24 cm

Summary

When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.

Subject

• Disney University
• Disney University
• Walt Disney Company Burbank, Calif
• Customer relations > Management
• Employee motivation
• Employees > Training of
• Success in business
• Inservice Training
• Customer relations > Management
• Employee motivation
• Employees > Training of
• Success in business
• Privatuniversität
• Kundendienst
• Beziehungsmarketing
• Unternehmenserfolg
• Arbeitsmotivation

Bibliography (note)

• Includes bibliographic references and index.

Contents

Note from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.

ISBN

• 9780071808071
• 0071808078
• 9780071808088 (e-ISBN) (canceled/invalid)
• 0071808086 (ebk.) (canceled/invalid)

LCCN

• 2013002473
• 9780071808071

OCLC

• ocn806017863
• 806017863
• SCSB-1683319

Owning Institutions

Princeton University Library