Research Catalog

Title

Voice processing / Walt Tetschner.

Author

Tetschner, Walt.

Publication

Boston : Artech House, ©1993.

Items in the Library & Off-site

Details

Description

xii, 511 pages : illustrations; 24 cm.

Series Statement

The Artech House telecommunications library

Uniform Title

Artech House telecommunications library

Subject

• Speech processing systems industry
• Speech processing systems
• Market surveys
• Speech
• Voice
• Speech
• speech (communication function)
• Market surveys
• Speech processing systems
• Speech processing systems industry
• Sprachverarbeitung Psycholinguistik

Bibliography (note)

• Includes bibliographical references and index.

Contents

Ch. 1. Historical Background -- 1.1. Voice-Processing -- Historical Development -- 1.2. Voice-Processing -- Recent Technical Progress -- Ch. 2. Speech-Processing Technologies -- 2.1. Summary of Speech-Processing Technologies -- 2.2. Human Speech Production and Perception -- 2.3. Speech Sounds -- 2.4. Speech Analysis -- 2.5. Speech Digitization -- 2.6. Text-to-Speech Technology -- 2.7. Speech and Voice Recognition Technology -- 2.8. Telephonics -- Ch. 3. Voice-Processing System Architecture -- 3.1. Basic Capabilities -- 3.2. Hardware Architecture -- 3.3. Voice-Processing Software -- 3.4. Standalone Versus Network Controller-Based Voice-Processing Architecture -- Ch. 4. Voice-Processing Functions -- 4.1. Call-Routing Function -- 4.2. Voice-Mail Function -- 4.3. Interactive Voice Response Function -- 4.4. Information Provider Function -- 4.5. Outbound Voice-Processing Function -- 4.6. Computer-Telephone Integration Function -- 4.7. Multiple Functions -- Ch. 5. Types of Voice-Processing Applications -- 5.1. Obtaining Public Information Over the Telephone -- 5.2. Obtaining Private Information Over the Telephone -- 5.3. Calling Someone to Provide or Obtain Information -- 5.4. Providing Information Over the Telephone -- 5.5. Automatic Call Routing -- 5.6. Automatic Messaging -- 5.7. Hands- or Eyes-Busy Environments -- Ch. 6. Specific Voice-Processing Applications -- 6.1. Horizontal Voice-Processing Applications -- 6.2. Vertical Industry Applications -- Ch. 7. The Telephone Company's Role in Voice Processing -- 7.1. History of the AT & T Antitrust Suit -- 7.2. Enhanced Services -- 7.3. RBOC Entry Into Voice Mail -- 7.4. RBOC Entry Into Voice Information -- 7.5. Past Effects of the Telephone Company -- 7.6. The Telephone Company's Future Role in Voice Processing -- Ch. 8. Voice-Processing Systems and Components -- 8.1. Voice-Mail Systems -- 8.2. Automated Attendant Systems -- 8.3. Interactive Voice Response -- 8.4. Information-Provider Systems -- 8.5. Passive Intercept -- 8.6. Outbound Call-Processing Systems -- 8.7. Facsimile Response and Distribution -- 8.8. Automatic Call Distributors -- 8.9. Multifunction Voice-Processing Systems -- 8.10. Voice-Processing Subsystems and Development Tools -- 8.11. Natural Voice-Processing User Interface -- 8.12. Voice-Processing Product Future Trends -- Ch. 9. Computer-Telephone Integration -- 9.1. Basic Computer-Telephone Function -- 9.2. Call Center System Configuration -- 9.3. C-TI Call-Processing Sequence -- 9.4. Applications -- 9.5. System Components -- 9.6. Architectural Issues -- Ch. 10. Cost Justification of Voice Processing -- 10.1. Voice-Mail System Cost Justification -- 10.2. Cost Justification of a Predictive Dialing System -- 10.3. Cost Justification of C-TI -- Ch. 11. Voice-Processing Service Providers -- 11.1. Voice-Mail Service Bureaus -- 11.2. Telephone-Answering Service Bureaus -- 11.3. Telemarketing Service Bureaus -- 11.4. Transaction-Processing Service Bureaus -- 11.5. Information Service Providers -- 11.6. Information Provider Support Companies -- 11.7. Information Provider Subscription Services -- Ch. 12. Sizing a Voice-Processing System -- 12.1. Determining the Number of Lines Required -- 12.2. Determining the Amount of Speech Storage Required -- Ch. 13. Voice-Processing Marketplace -- 13.1. Total Voice-Processing Market Size -- 13.2. Small and Large Computer-Based Voice-Processing Products -- 13.3. CPE Supplier Groupings -- 13.4. Voice-Processing Market Segments -- 13.5. Revenue and Unit Profiles by Market Segment -- 13.6. Distribution of Voice-Processing Products -- 13.7. Industry Segment by Voice-Processing Market Segment -- 13.8. Voice-Processing Service Providers -- 13.9. Voice-Processing Market Trends -- 13.10. Voice-Mail Overall Trends and Future Directions -- 13.11. IVR Market Trends and Future Directions -- 13.12. Information Provider Trends and Future Directions -- 13.13. Outbound Voice-Processing Trends and Future Directions -- 13.14. Overall Voice-Processing Market Trends -- Ch. 14. Voice Processing and Persons With Disabilities -- 14.1. Use of Speech Technology by Individuals With Disabilities -- 14.2. Federal Government Support of the Disabled -- Appendix 1 Voice Mail and Automated Attendant Product Suppliers -- Appendix 2 Interactive Voice Response Product Suppliers -- Appendix 3 Information Provider Product Suppliers -- Appendix 4 Passive Intercept Product Suppliers -- Appendix 5 Outbound Call-Processing System Suppliers -- Appendix 6 Operator Service Providers -- Appendix 7 Suppliers of Subsystems and Tools -- Appendix 8 Facsimile Response and Distribution Product Suppliers -- Appendix 9 Speech- and Voice-Recognition Suppliers -- Appendix 10 Text-to-Speech Product Suppliers -- Appendix 11 ACD Suppliers -- Appendix 12 C-TI Product Suppliers -- Appendix 13 Service Bureaus and Support Service Suppliers -- Appendix 14 Voice-Processing Product Suppliers for Individuals With Disabilities -- Appendix 15 Overseas Product and Service Suppliers and Telephone Companies -- Appendix 16 Voice-Processing Associations, Publications, and Conferences -- Appendix 17 Regulatory Agencies -- Appendix 18 LATA Numbers -- Appendix 19 Terminology.

ISBN

• 089006637X
• 9780890066379

LCCN

92021881

OCLC

• ocm26095680
• 26095680
• SCSB-1970916

Owning Institutions

Princeton University Library