Research Catalog
Managing the professional service firm
- Title
- Managing the professional service firm / David H. Maister.
- Author
- Maister, David H.
- Publication
- New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, ©1993.
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1 Item
| Status | Format | Access | Call Number | Item Location |
|---|---|---|---|---|
| Text | Use in library | HD62.65 .M35 1993 | Off-site |
Details
- Description
- xvi, 376 pages : illustrations; 25 cm
- Subject
- Bibliography (note)
- Includes bibliographical references (p. 365-366) and index.
- Contents
- pt. 1. Basic Matters. 1. A Question of Balance. 2. The Professional Firm Life Cycle. 3. Profitability: Health and Hygiene. 4. Solving the Underdelegation Problem -- pt. 2. Client Matters. 5. The Practice Development Package. 6. Listening to Clients. 7. Quality Work Doesn't Mean Quality Service. 8. A Service Quality Program. 9. Marketing to Existing Clients. 10. How Clients Choose. 11. Attracting New Clients. 12. Managing the Marketing Effort -- pt. 3. People Matters. 13. How's Your Asset? 14. How to Build Human Capital. 15. The Motivation Crisis. 16. On the Importance of Scheduling. 17. On the Meaning of Partnership. 18. Surviving the People Crisis -- pt. 4. Management Matters. 19. How Practice Leaders Add Value. 20. How to Create a Strategy. 21. Fast-Track Strategy -- pt. 5. Partnership Matters. 22. Partner Performance Counseling. 23. The Art of Partner Compensation. 24. Patterns in Partner Compensation. 25. Pie-Splitting. 26. Partnership Governance -- pt. 6. Multisite Matters. 27. The One-Firm Firm. 28. Hunters and Farmers. 29. Making the Network Work. 30. Creating the Collaborative Firm. 31. Coordinating Industry Specialty Groups -- pt. 7. Final Thoughts. 32. Asset Management.
- ISBN
- 0029197821
- 9780029197820
- 0684834316
- 9780684834313
- LCCN
- 93014616
- OCLC
- ocm28378635
- 28378635
- SCSB-2017184
- Owning Institutions
- Princeton University Library