Research Catalog

Cognitive systems engineering

Title: Cognitive systems engineering / Jens Rasmussen, Annelise Mark Pejtersen, L.P. Goodstein.
Author: Rasmussen, Jens, 1926-
Publication: New York : Wiley, ©1994.

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Request for On-site Use Request Scan How do I pick up this item and when will it be ready?	Text	Use in library	TA168 .R346 1994	Off-site

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Description

xviii, 378 pages : illustrations; 25 cm.

Summary

"Powerful information technologies and the complex support systems they engender are evolving faster than people's ability to adjust to them. In the workplace, this leads to troublesome task performance, added stress on users, increased organizational inefficiency, and, in some cases, a heightened risk of wide-scale disaster. In the marketplace, it makes for consumer dissatisfaction. Clearly, traditional human-computer interaction (HCI) and system design (SD) solutions to this dilemma have proven woefully inadequate. What is needed is a fresh multidisciplinary approach offering a broader, more dynamic framework for assessing needs and designing usable, efficient systems. Taking modeling concepts from engineering, psychology, cognitive science, information science, and computer science, cognitive systems engineering (CSE) provides such a framework." "This book is the first comprehensive guide to the emerging new field of CSE. Providing equal parts theory and practice, it is based on the authors' many years of experience with work systems in a wide range of work domains, including process control, manufacturing, hospitals, and libraries. Throughout, the emphasis is on powerful analytical techniques that enhance the systems designer's ability to see the "big picture," and to design for all crucial aspects of human-work interaction. Applicable to highly structured technical systems such as process plants, as well as less structured user-driven systems like libraries, these analytical techniques form the basis for the evaluation and design guidelines that make up the bulk of this book." "And since the proof is in the pudding, the authors provide a chapter-length case history in which they demonstrate the success of their approach when applied to a full-scale software design project. The project, a retrieval system for public libraries, is described in detail, from field studies to concept validation experiments, and, of course, the empirical evaluation of the system while in use by the library users and personnel." "Computer-based information systems are rapidly becoming a fundamental part of the human landscape. How that landscape evolves over the next decade or so, whether it becomes a hostile one or one that generously supports the needs of future generations, is in the hands of all those involved with the study and design of information systems."--Jacket.

Series Statement

Wiley series in system engineering

Uniform Title

Wiley series in systems engineering.

Subject

Note

"A Wiley-Interscience Publication."

Bibliography (note)

Includes bibliographical references (p. 349-364) and index.

Contents

1. Introduction -- 2. Work Domain Analysis -- 3. Activity Analysis -- 4. Analysis of Work Organization and System Users -- 5. User-Work Coupling -- 6. At the Periphery of Effective Coupling: Human Error -- 7. The Design Process and Its Guidance -- 8. Evaluation of Design Concepts and Products -- 9. Design of a Library System -- 10. BookHouse Design: Data Base and User Dialogue -- 11. BookHouse Design: Interface Displays -- 12. BookHouse Evaluation -- 13. Catalog of Annotated Displays.

ISBN

0471011983
9780471011989

LCCN

93046162

OCLC

ocm29521798
29521798
SCSB-9136129

Owning Institutions

Princeton University Library