Research Catalog

Complaints and impoliteness in service encounters: a mixed method analysis

Title
Complaints and impoliteness in service encounters: a mixed method analysis / Ronald Geluykens & Bettina Kraft.
Author
Geluykens, Ronald
Publication
  • Muenchen : LINCOM GmbH, 2016.
  • ©2016.

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TextUse in library P302.23 .G45 2016Off-site

Details

Additional Authors
Kraft, Bettina, 1970-
Description
iv, 270 pages : illustrations; 25 cm.
Series Statement
LINCOM studies in pragmatics ; 30
Uniform Title
LINCOM studies in pragmatics ; 30.
Subject
  • Complaints (Rhetoric)
  • Politeness (Linguistics)
  • Customer services
  • Business communication
  • Communication in marketing
  • Conflict management
  • Intercultural communication
Bibliography (note)
  • Includes bibliographical references.
ISBN
  • 9783862887101
  • 3862887103
LCCN
9783862887101
OCLC
  • ocn949849728
  • SCSB-1853987
Owning Institutions
Princeton University Library