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Displaying 1-3 of 3 results for author "Grugulis, Irena."
The skills that matter / edited by Chris Warhurst, Irena Grugulis and Ewart Keep.
- Text
- Basingstoke : Palgrave Macmillan, 2004.
- 2004
- 1 Item
Item details Format Call Number Item Location Text JBE 04-2080 Offsite Managing services [electronic resource] : challenges and innovations / edited by Kathryn Haynes and Irena Grugulis.
- Text
- Oxford : Oxford University Press, 2014.
- 2014
- 2 Resources
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Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott.
- Text
- Basingstoke : Palgrave, 2001.
- 2001
- 1 Item
Item details Format Call Number Item Location Text HF5415.5 .C843 2001g Off-site
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