Research Catalog

  • Baldrige award winning quality : how to interpret the Malcolm Baldrige Award criteria / Mark Graham Brown.

    • Text
    • White Plains, N.Y. : Quality Resources ; Milwaukee, Wis. : ASQC Quality Press, c1992.
    • 1992
    • 1 Item
    FormatCall NumberItem Location
    Text JSF 93-416Offsite
  • Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard.

    • Text
    • Burr Ridge, Ill. : Irwin Professional Pub., c1994.
    • 1994
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 94-2345Offsite
  • Rx for business : a troubleshooting guide for building a high-performance organization / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard.

    • Text
    • Chicago : Irwin Professional Pub., c1996.
    • 1996
    • 1 Item
    FormatCall NumberItem Location
    Text JBF 96-1069Offsite
  • Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown.

    • Text
    • New York : Quality Resources : Distributed by AMACOM Books c1996.
    • 1996
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 96-2824Offsite
  • Winning score : how to design and implement organizational scorecards / Mark Graham Brown.

    • Text
    • Portland, Or. : Productivity, c2000.
    • 2000
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 01-693Offsite

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