Research Catalog

  • Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton.

    • Text
    • Houston, Tex. : Gulf Pub. Co., c1989.
    • 1989
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 90-20Offsite
  • Employee complaint handling : tested techniques for human resource managers / D. Keith Denton and Charles Boyd.

    • Text
    • New York : Quorum Books, 1990.
    • 1990
    • 1 Item
    FormatCall NumberItem Location
    Text JBD 90-600Offsite
  • Horizontal management : beyond total customer satisfaction / by D. Keith Denton.

    • Text
    • New York : Lexington Books ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1991.
    • 1991
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 92-596Offsite
  • Recruitment, retention, and employee relations : field-tested strategies for the '90s / D. Keith Denton.

    • Text
    • Westport, Conn. : Quorum Books, 1992.
    • 1992
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 92-1940Offsite
  • Enviro-management : how smart companies turn environmental costs into profits / D. Keith Denton.

    • Text
    • Englewood Cliffs, N.J. : Prentice Hall, c1994.
    • 1994
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 03-1192Offsite
  • The toolbox for the mind : finding and implementing creative solutions in the workplace / D. Keith Denton with contributions from Rebecca A. Denton.

    • Text
    • Milwaukee, WI : ASQ Quality Press, c1999.
    • 1999
    • 1 Item
    FormatCall NumberItem Location
    Text JBF 00-253Offsite
  • Empowering intranets to implement strategy, build teamwork, and manage change / D. Keith Denton.

    • Text
    • Westport, Conn. ; London : Praeger, 2002.
    • 2002
    • 1 Item
    FormatCall NumberItem Location
    Text JBE 03-609Offsite
  • Empowering intranets to implement strategy, build teamwork, and manage change / D. Keith Denton.

    • Text
    • Westport, Conn. : Praeger, 2002.
    • 2002
    • 1 Item
    FormatCall NumberItem Location
    Text HD30.385 .D46 2002Off-site

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