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Displaying 1-2 of 2 results for author "Fluss, Donna."
The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation / Donna Fluss.
- Text
- New York : AMACOM Books, 2005.
- 2005
- 1 Item
Item details Format Call Number Item Location Text JBE 10-1086 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
The real-time contact center / Donna Fluss.
- Text
- New York, NY : AMACOM Books, [2005], ©2005.
- 2005-2005
- 2 Items
Item details Format Call Number Item Location Text Off-site Not available - Please for assistance.Item details Format Call Number Item Location Text HE8788 .F58 2005 Off-site
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