Research Catalog
New! Try our Article Search to discover online journals, books, and more from home with your library card.
Displaying 1-50 of 128 results
How to handle claims and returns; a manual for manufacturers and retailers [by] Irwin R. Kissel and Ann Kissel Grun.
- Text
- New York, McGraw-Hill [1973]
- 1973
- 1 Item
Item details Format Call Number Item Location Text JLE 74-724 Offsite How I turn ordinary complaints into thousands of dollars: the diary of a tough customer.
- Text
- New York, Stein and Day [1973]
- 1973
- 1 Item
Item details Format Call Number Item Location Text JLD 74-2281 Offsite The angry buyer's complaint directory [by] Jack White, Gary Yanker, and Harry Steinberg.
- Text
- New York, P. H. Wyden [1974]
- 1974
- 1 Item
Item details Format Call Number Item Location Text JLD 86-1387 Offsite The consumer jungle.
- Text
- London, Fontana, 1974.
- 1974
- 1 Item
Item details Format Call Number Item Location Text JLC 75-276 Offsite How I turn ordinary complaints into thousands of dollars: the diary of a tough customer.
- Text
- New York, Stein and Day [1973]
- 1973
- 1 Item
Item details Format Call Number Item Location Text JLC 76-733 Offsite How to complain / Christopher Ward ; illustrated by Frank Dickens. -
- Text
- London : Secker and Warburg, 1974.
- 1974
- 1 Item
Item details Format Call Number Item Location Text JLD 76-1471 Offsite A consumer's arsenal / John Dorfman.
- Text
- New York : Praeger Publishers, 1976.
- 1976
- 1 Item
Item details Format Call Number Item Location Text JLD 77-918 Offsite Talking back to business : voiced and unvoiced consumer complaints / by Arthur Best and Alan R. Andreasen.
- Text
- [Washington] : Center for Study of Responsive Law, c1976.
- 1976
- 1 Item
Item details Format Call Number Item Location Text JLF 77-455 Offsite The purple pages / by Jeffrey Feinman.
- Text
- New York : Hawthorn Books, c1979.
- 1979
- 1 Item
Item details Format Call Number Item Location Text JLF 80-1216 Offsite No access to law : alternatives to the American judicial system / Laura Nader, editor.
- Text
- New York : Academic Press, c1980.
- 1980
- 1 Item
Item details Format Call Number Item Location Text JLE 81-380|m(SASB) Offsite Reverse the charges : how to save money on your phone bill / Samuel A. Simon & Joseph A. Waz, Jr. introduction by Ralph Nader.
- Text
- New York : Pantheon Books, 1983.
- 1983
- 1 Item
Item details Format Call Number Item Location Text JLD 84-826 Offsite Department of Consumer Affairs information directory.
- Text
- [New York : Dept. of Consumers Affairs : [Distributed by Citybooks], 1981?].
- 1981
- 1 Item
Item details Format Call Number Item Location Text JLF 85-232 Offsite Verbraucherzufriedenheit und Beschwerdeverhalten / Ursula Hansen, Ingo Schoenheit (Hg.).
- Text
- Frankfurt/Main ; New York : Campus, c1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text JLD 90-443 Offsite Investors rights manual.
- Text
- New York, NY : New York Institute of Finance, c1989.
- 1989
- 1 Item
Item details Format Call Number Item Location Text JLE 89-915 Offsite How to write complaint letters that work / Patricia H. Westheimer, Jim Mastro.
- Text
- Glenview, Illinois : Scott, Foresman, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text JBE 02-1615 Offsite Investor's rights handbook : stocks, bonds, mutual funds, other securities investments / Larry D. Soderquist.
- Text
- New York : Practising Law Institute, c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBE 93-2229 Offsite Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.
- Text
- New York : American Management Association, 1995.
- 1995
- 1 Item
Item details Format Call Number Item Location Text JBE 96-1632 Offsite Dealing with customer complaints / Tom Williams.
- Text
- Aldershot, Hampshire, England ; Brookfield, Vt., USA : Gower, c1996.
- 1996
- 1 Item
Item details Format Call Number Item Location Text JBF 96-1091 Offsite A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus Møller.
- Text
- San Francisco : Berrett-Koehler Publishers, c1996.
- 1996
- 1 Item
Item details Format Call Number Item Location Text JBE 96-2459 Offsite Consumer consultative machinery in the nationalised industries: a Consumer Council study.
- Text
- London, H.M.S.O., 1968.
- 1968
- 1 Item
Item details Format Call Number Item Location Text D-14 540 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Get-a-grip New York. book II : how to get satisfaction with the biggest hassles / Raymond Alvin.
- Text
- New York, N.Y. : Streetbeat Publications, c1997.
- 1997
- 1 Item
Item details Format Call Number Item Location Text IRGV 97-5882 Schwarzman Building - Milstein Division Room 121 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Annual ranking of health insurance complaints / New York State Insurance Department.
- Text
- [Albany, N.Y.] : The Dept.
- 1991-present
- 4 Items
Available Online
http://dos10.nysed.gov/cgi-bin/nysedoc?index1=36476268Item details Format Call Number Item Location PRINT JBM 99-168 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text JBM 99-168 1998 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location PRINT JBM 99-168 Schwarzman Building - Main Reading Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Annual ranking of automobile insurance complaints.
- Text
- [Albany, N.Y.] : New York State Insurance Dept.
- unknown-present
- 1 Item
Available Online
See All Available Online Resources
Item details Format Call Number Item Location Text JBM 99-541 1995-2000, 2002-2008 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Consumer boycotts : effecting change through the marketplace and the media / Monroe Friedman.
- Text
- New York ; London : Routledge, 1999.
- 1999
- 1 Item
Item details Format Call Number Item Location Text JBE 99-2302 Offsite Sovetska︠i︡a ocheredʹ kak sreda obitani︠i︡a : so︠t︡siologicheskiĭ analiz / V.G. Nikolaev.
- Text
- Moskva : INION RAN, 2000.
- 2000
- 1 Item
Item details Format Call Number Item Location Text *QI 01-2585 Offsite Customer service expectations and measures being undertaken to improve the overall quality of service delivery at the Department of Veterans Affairs and the Veterans' Training and Employment Service, Department of Labor : joint hearing before the Subcommittee on Compensation, Pension, Insurance, and Memorial Affairs and Subcommittee on Education, Training, Employment and Housing of the Committee on Veterans' Affairs, House of Representatives, One Hundred Fourth Congress, second session, June 12, 1996.
- Text
- Washington : U.S. G.P.O. : For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office, 1996.
- 1996
Indemnity health plans [microform] : key features of consumer complaint and appeal systems : report to congressional requesters / United States General Accounting Office.
- Text
- Washington, D.C. : The Office ; Gaithersburg, MD (P.O. Box 6015, Gaithersburg 20884-6015) : The Office [distributor, 1998]
- 1998
Deceptive mail [microform] : consumers' problems appear substantial : statement of Bernard L. Ungar, Director, Government Business Operations Issues, General Government Division, before the Subcommittee on the Postal Service, Committee on Government Reform, House of Representatives / United States General Accounting Office.
- Text
- Washington, D.C. : The Office ; [Gaithersburg, MD (P.O. Box 6015, Gaithersburg 20884-6015) : The Office, distributor, 1999]
- 1999
Resolving consumer complaints, 1990-1993 : who complains, why, and with what results / NYC Department of Consumer Affairs.
- Text
- [New York, N.Y.] : The Dept., 1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBX F-2941 Offsite Verbraucherabteilungen in privaten und öffentlichen Unternehmen / Ursula Hansen, Ingo Schoenheit (Hg.).
- Text
- Frankfurt ; New York : Campus, c1985.
- 1985
- 1 Item
Item details Format Call Number Item Location Text ReCAP 12-22261 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Merchants of menace : debt collector harassment / a report by the City of New York Department of Consumer Affairs, Richard Schrader, Emily I. Swaab, Amy Karas.
- Text
- [New York : Dept. of Consumer Affairs?, 1993]
- 1993
- 1 Item
Item details Format Call Number Item Location Text JBX F-3270 Offsite FTC releases top 10 consumer complaint categories in 2002.
- Text
- Washington, DC : Federal Trade Commission, [2003]
- 2003
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/LPS33775Not in front of the telly : 75 years of the BBC's complaints department / Ed Harris ; illustrations by David Lock.
- Text
- Clifton-upon-Teme : Polperro Heritage Press, c2002.
- 2002
- 1 Item
Item details Format Call Number Item Location Text MWGV (Great Britain) 04-810 Offsite Księga listów PRL-u / [wybór tekstów i opracowanie merytoryczne, Grzegorz Sołtysiak].
- Text
- Warszawa : Baobab : Polska Agencja Fotografów Forum, 2004-2005.
- 2004-2005
- 3 Items
Item details Format Call Number Item Location Text *QR+ 05-741 cz. 3 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Item details Format Call Number Item Location Text *QR+ 05-741 cz. 2 Offsite Item details Format Call Number Item Location Text *QR+ 05-741 cz. 1 Offsite Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel.
- Text
- Mason, Ohio : Thompson/South-Western, c2004.
- 2004
- 1 Item
Available Online
http://www.loc.gov/catdir/toc/ecip051/2004022189.htmlItem details Format Call Number Item Location Text JBE 05-708 Offsite Resolving consumer disputes : mediation and arbitration.
- Text
- [Washington, D.C.] : Federal Trade Commission, Bureau of Consumer Protection, Office of Consumer and Business Education, [1998]
- 1998
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/LPS85919Aviation consumer issues : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, first session, April 20, 2007.
- Text
- Washington : U.S. G.P.O. : For sale by the Supt. of Docs., U.S. G.P.O., 2007.
- 2007
- 1 Resource
Available Online
http://purl.access.gpo.gov/GPO/LPS89131H.R. 4332 : the Financial Consumer Hotline Act of 2007 : providing consumers with easy access to the appropriate banking regulator : hearing before the Subcommittee on Financial Institutions and Consumer Credit of the Committee on Financial Services, U.S. House of Representatives, One Hundred Tenth Congress, first session, December 12, 2007.
- Text
- Washington : U.S. G.P.O. : For sale by the Supt. of Docs., U.S. G.P.O., 2008.
- 2008
- 1 Resource
Available Online
http://purl.access.gpo.gov/GPO/LPS91217Cómo corregir un error = How to right a wrong.
- Text
- [Washington, D.C.] : Federal Trade Commission, [2003]
- 2003
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/LPS104974Banking regulators / U.S. Securities and Exchange Commission.
- Text
- [Washington, D.C.] : U.S. Securities and Exchange Commission, [2005]
- 2005
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/LPS111863Die Behandlung von Verbraucherbeschwerden in Unternehmen / von Karin Graf.
- Text
- Berlin : Duncker & Humblot, c1990.
- 1990
- 1 Item
Item details Format Call Number Item Location Text TB (Beiträge zur Verhaltensforschung, Heft 28-29) Offsite Consumer response : a snapshot of complaints received.
- Text
- [Washington, D.C.] : Consumer Financial Protection Bureau, [2012]
- 2012
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/gpo32658Customer returns and complaints.
- Text
- New York, [1948?]
- 1948
- 1 Item
Item details Format Call Number Item Location Text F-10 3164 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
How best to improve our nation's airport passenger security system through commonsense solutions : field hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Twelfth Congress, second session, November 29, 2012.
- Text
- [Washington, D.C.] : U.S. Government Printing Office, [2013]
- 2013
¡Proteste! : guía práctica y testimonial para que nos dejen de tomar por tontos / Daniel Malnatti.
- Text
- C.A.B.A. [i.e. Ciudad Autónoma de Buenos Aires, Argentina] : Planeta, mayo de 2014.
- 2014-5
- 1 Item
Item details Format Call Number Item Location Text ReCAP 14-36470 Offsite London. ss. Ad general' quarterial session' pacis Dom' Regis & Reginæ tent' pro civitat' London, apud Guihald' ... die Lunæ, scil' duodecimo, die Octobris, anno Reg' Dom' nost' Will' & Mariæ ... tertio ... Whereas daily complaints are made by merchants ... [electronic resource].
- Text
- [London] : Printed by John Wright, on St. Peter's Hill, 1749.
- 1749
- 1 Resource
Available Online
http://find.galegroup.com/ecco/infomark.do?contentSet=ECCOArticles&docType=ECCOArticles&bookId=1110501800&type=getFullCitation&tabID=T001&prodId=ECCO&docLevel=TEXT_GRAPHICS&version=1.0&source=library&userGroupName=nyplReparations Program.
- Text
- Washington, D.C. : Commodity Futures Trading Commission, [2014?]
- 2014
- 1 Resource
Available Online
https://purl.fdlp.gov/GPO/gpo55509Complaint management and channel choice : an analysis of customer perceptions / Stefan Garding, Andrea Bruns.
- Text
- Cham ; New York : Springer, [2015]
- 2015-2015
- 1 Item
Item details Format Call Number Item Location Text JBE 15-576 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
Unseriöser Journalismus? : Beschwerden gegen Radio und Fernsehen in der Schweiz / Roger Blum.
- Text
- Konstanz : UVK Verlagsgesellschaft, [2016]
- 2016
- 1 Item
Item details Format Call Number Item Location Text ReCAP 16-33459 Offsite A snapshot of debt collection complaints submitted by older consumers / Office for Older Americans.
- Text
- [Washington, D.C.] : Consumer Financial Protection Bureau, Office for Older Americans, 2014.
- 2014
- 1 Resource
Available Online
https://purl.fdlp.gov/gpo/gpo64197
No results found from Digital Research Books Beta
Digital books for research from multiple sources world wide- all free to read, download, and keep. No Library Card is Required. Read more about the project.
