Research Catalog
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Displaying 1-47 of 47 results
Service fanatics : how to build superior patient experience the Cleveland Clinic way / James Merlino.
- Text
- New York : McGraw-Hill Education, [2015]
- 2015
- 1 Item
Item details Format Call Number Item Location Text JBE 15-268 Schwarzman Building - General Research Room 315 Available - Can be used on site. Please visit New York Public Library - Schwarzman Building to submit a request in person.
A psychodynamic understanding of modern medicine : placing the person at the center of care / edited by Maureen O'Reilly-Landry ; foreword by Myron L. Weisfeldt.
- Text
- London : Radcliffe Pub., [2012], ©2012.
- 2012-2012
- 1 Item
Item details Format Call Number Item Location Text R726.5 .P79 2012 Off-site 2nd survey on the monitoring of public expenditures and the level of recipients' satisfaction in the education and health sectors in Cameroon (PETS2) : main report. Health section / National Institute of Statistics.
- Text
- Yaoundé : National Institute of Statistics, 2010.
- 2010
- 1 Item
Item details Format Call Number Item Location Text RA552.C17 S43 2010xg Off-site 2nd survey on the monitoring of public expenditures and the level of recipients' satisfaction in the education and health sectors in Cameroon (PETS2) : main report. Health section / National Institute of Statistics.
- Text
- Yaoundé : National Institute of Statistics, 2010.
- 2010
- 1 Item
Item details Format Call Number Item Location Text RA552.C17 S43 2010xg Off-site Patient-centered medicine : transforming the clinical method / Moira Stewart [and five others].
- Text
- London : Radcliffe Publishing, [2014]
- 2014
- 1 Item
Item details Format Call Number Item Location Text R727.3 .P364 2014 Off-site Through the patient's eyes : understanding and promoting patient-centered care / Margaret Gerteis [and others], editors.
- Text
- San Francisco : Jossey-Bass, [1993], ©1993.
- 1993-1993
- 1 Item
Item details Format Call Number Item Location Text R727.3 .T5 1993 Off-site Patient-centered hospital care : reform from within / Kathryn J. McDonagh, editor.
- Text
- 1993
- 1 Item
Item details Format Call Number Item Location Text RA971.35 .P38 1993 Off-site Patient-centered care : a model for restructuring / [edited by] Mickey L. Parsons and Carolyn L. Murdaugh.
- Text
- Gaithersburg, Md. : Aspen Publishers, 1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text RA971 .P288 1994 Off-site Promise and performance in managed care : the prepaid group practice model / Donald K. Freeborn and Clyde R. Pope.
- Text
- 1994
- 1 Item
Item details Format Call Number Item Location Text RA413.5.U5 F74 1994 Off-site Physicians' preventive attitudes, practices, and knowledge : antecedents and consequences / Susan Helen Haddow.
- Text
- [New York : Columbia University], 1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text LD1237.5D 1993 .H33 Off-site Setting the PACE : managing transition to patient-centered care / edited by Phyllis B. Risner, and Claire Blust Rodehaver, Robin G. Bashore.
- Text
- 1995
- 1 Item
Item details Format Call Number Item Location Text RT89 .S475 1995 Off-site Patients first : experiences of a patient-focused pioneer / William J. Leander with Dennis L. Shortridge, Jr., and Phyllis M. Watson.
- Text
- 1996
- 1 Item
Item details Format Call Number Item Location Text RA971 .L367 1996 Off-site Patient-centered medicine : transforming the clinical method / Moira Stewart [and others].
- Text
- Thousand Oaks : Sage Publications, [1995], ©1995.
- 1995-1995
- 1 Item
Item details Format Call Number Item Location Text R727.3 .P364 1995 Off-site Effective group practice in midwifery : working with women / edited by Lesley Page ; part title illustrations by Heather Spears.
- Text
- 1995
- 1 Item
Item details Format Call Number Item Location Text RG950 .E36 1995 Off-site Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina E. Herzlinger.
- Text
- 1997
- 1 Item
Item details Format Call Number Item Location Text RA410.53 .H485 1997 Off-site Measuring and managing patient satisfaction / William J. Krowinski and Steven R. Steiber.
- Text
- 1996
- 1 Item
Item details Format Call Number Item Location Text RA399.A1 S74 1996 Off-site Ultimate patient satisfaction : designing, implementing, or rejuvenating an effective patient satisfaction and TQM program / John F. O'Malley.
- Text
- 1997
- 1 Item
Item details Format Call Number Item Location Text R727.3 .O43 1997 Off-site Not available - Please for assistance.Quality of life from nursing and patient perspectives : theory, research, practice / Cynthia R. King & Pamela S. Hinds, editors.
- Text
- Sudbury, MA : Jones and Bartlett, [1998], ©1998.
- 1998-1998
- 1 Item
Item details Format Call Number Item Location Text RC262 .Q34 1998 Off-site The practice of autonomy : patients, doctors, and medical decisions / Carl E. Schneider.
- Text
- New York : Oxford Unviersity Press, 1998.
- 1998
- 1 Item
Item details Format Call Number Item Location Text R727.42 .S36 1998 Off-site Measuring and improving patient satisfaction / Patrick J. Shelton.
- Text
- 2000
- 1 Item
Item details Format Call Number Item Location Text RA399.A1 S47 2000 Off-site Not available - Please for assistance.Quality of life : from nursing and patient perspectives : theory, research, practice / Cynthia R. King & Pamela S. Hinds, editors.
- Text
- Sudbury, Mass. : Jones and Bartlett Publishers, [2003], ©2003.
- 2003-2003
- 1 Item
Item details Format Call Number Item Location Text RC262 .Q34 2003 Off-site Psychology in the physical and manual therapies / edited by Gregory S. Kolt and Mark B. Andersen ; foreword by Katherine F. Shepard.
- Text
- Edinburgh ; New York : Churchill Livingstone, 2004.
- 2004
- 1 Item
Item details Format Call Number Item Location Text RM701 .P74 2004 Off-site Customer service in health care : a grassroots approach to creating a culture of service excellence / by Kristin Baird.
- Text
- San Francisco : Jossey-Bass ; Chicago : Health Forum, [2000], ©2000.
- 2000-2000
- 1 Item
Item details Format Call Number Item Location Text R727 .B276 2000 Off-site Respecting patient autonomy / Benjamin H. Levi.
- Text
- Urbana : University of Illinois Press, [1999], ©1999.
- 1999-1999
- 1 Item
Item details Format Call Number Item Location Text R 727.42 .L48 1999 Off-site Measuring patient safety / edited by Robin Newhouse, Stephanie Poe.
- Text
- Sudbury, Mass. : Jones and Bartlett Publishers, [2005], ©2005.
- 2005-2005
- 2 Items
Item details Format Call Number Item Location Text Off-site Not available - Please for assistance.Item details Format Call Number Item Location Text RA969.9 .M43 2005 Off-site Patient satisfaction : understanding and managing the experience of care / Irwin Press.
- Text
- Chicago, IL : Health Administration Press, [2006], ©2006.
- 2006-2006
- 1 Item
Item details Format Call Number Item Location Text R727.3 .P725 2006 Off-site The trust crisis in healthcare : causes, consequences, and cures / edited by David A. Shore.
- Text
- Oxford ; New York : Oxford University Press, 2007.
- 2007
- 2 Items
Item details Format Call Number Item Location Text Off-site Not available - Please for assistance.Item details Format Call Number Item Location Text RA445 .T78 2007 Off-site Our present complaint : American medicine, then and now / Charles E. Rosenberg.
- Text
- Baltimore : Johns Hopkins University Press, 2007.
- 2007
- 2 Items
Item details Format Call Number Item Location Text Off-site Not available - Please for assistance.Item details Format Call Number Item Location Text R151 .R67 2007 Off-site Not available - Please for assistance.Using discrete choice experiments to value health and health care / edited by Mandy Ryan, Karen Gerard, Mabel Amaya-Amaya.
- Text
- Dordrecht : Springer, [2008], ©2008.
- 2008-2008
- 1 Item
Item details Format Call Number Item Location Text RA410 .U85 2008g Off-site Smart nursing : nurse retention & patient safety improvement strategies / June Fabre.
- Text
- New York : Springer Pub. Co., [2009], ©2009.
- 2009-2009
- 1 Item
Item details Format Call Number Item Location Text RT89.3 .F33 2009 Off-site The retail revolution in health care / Myron D. Fottler and Donna M. Malvey.
- Text
- 2010
- 1 Item
Item details Format Call Number Item Location Text RA395.A3 F683 2010 Off-site The architecture of hope : Maggie's cancer caring centres / Charles Jencks and Edwin Heathcote.
- Text
- 2010
- 1 Item
Item details Format Call Number Item Location Text AA6760 J43 Off-site Vluchtelingen en gezondheid / L.H.M. van Willigen, A.J.K. Hondius.
- Text
- Amsterdam : Swets & Zeitlinger, c1992.
- 1992
- 2 Items
Item details Format Call Number Item Location Text RA564.9.R43 W55 1992 v.1 Off-site Item details Format Call Number Item Location Text RA564.9.R43 W55 1992 v.2 Off-site Counting for something in mental health services : effective user feedback / edited by Rob Leiper, Vida Field.
- Text
- Aldershot, Hants, England ; Brookfield USA : Avebury ; Brookfield, Vt. : Ashgate Pub. Co., c1993.
- 1993
- 1 Item
Item details Format Call Number Item Location Text RA790.5 .C68 1993 Off-site For better or for worse, in sickness and in health : inpatient outcomes and patient satisfaction in the military health services system / Mark J. Perry.
- Text
- Santa Monica, CA : Rand, 1996.
- 1996
- 1 Item
Item details Format Call Number Item Location Text AS36 .R8 RGSD-126 Off-site Community care : asking the user / edited by Gail Wilson.
- Text
- London ; New York : Chapman & Hall, 1995.
- 1995
- 1 Item
Item details Format Call Number Item Location Text RA399.G6 C66 1995 Off-site Getting into the system / Gwen Howe.
- Text
- London ; Philadelphia : Jessica Kingsley Publishers, 1998.
- 1998
- 1 Item
Item details Format Call Number Item Location Text RC455.4.F3 H68 1998 Off-site What is the real cost of more patient choice? / John Appleby, Anthony Harrison, Nancy Devlin.
- Text
- London : King's Fund, c2003.
- 2003
- 1 Item
Item details Format Call Number Item Location Text RA412.5.G7 A67 2003 Off-site Development of supplemental quality improvement items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) / Denise D. Quigley ... [et al.].
- Text
- Santa Monica, CA : RAND, 2006.
- 2006
- 1 Item
Item details Format Call Number Item Location Text RA412.2 .D48 2006 Off-site Organizzare la soddisfazione in sanità / Giuseppe Favretto.
- Text
- Milano : FrancoAngeli, c2007.
- 2007
- 1 Item
Item details Format Call Number Item Location Text R727.3 .F38 2007 Off-site The logic of care : health and the problem of patient choice / Annemarie Mol.
- Text
- London ; New York : Routledge, 2008.
- 2008
- 1 Item
Item details Format Call Number Item Location Text RA399.A1 M6513 2008 Off-site Not available - Please for assistance.Using discrete choice experiments to value health and health care / edited by Mandy Ryan, Karen Gerard, Mabel Amaya-Amaya
- Text
- Dordrecht : Springer, c2008.
- 2008
- 1 Item
Item details Format Call Number Item Location Text RA410.5 .U85 2008 Off-site They deserve better : the long-term care experience in Canada and Scandinavia / authors, Pat Armstrong ... [et al.].
- Text
- Ottawa : Canadian Centre for Policy Alternatives, c2009.
- 2009
- 1 Item
Item details Format Call Number Item Location Text RA998.C3 T44 2009 Off-site Clientes satisfechos en planificación familiar : una guía para mejorar los servicios / Marilyn Edmunds, Dierdre Strachan, Sylvia Vriesendorp.
- Text
- Watertown, Mass. : Pathfinder Fund, c1987.
- 1987
- 1 Item
Item details Format Call Number Item Location Text WA 550.1 E24c 1987 Off-site Towards the emancipation of patients : patients' experiences and the patient movement / Charlotte Williamson.
- Text
- Bristol, UK ; Portland, OR : Policy Press, 2010.
- 2010
- 1 Item
Item details Format Call Number Item Location Text R727.45 .W555 2010 Off-site Consumer Bill of Rights and Responsibilities : report to the President of the United States / prepared by Advisory Commission on Consumer Protection and Quality in the Health Care Industry.
- Text
- 1997
- 1 Item
Item details Format Call Number Item Location Text Y 3.2:C 76/B 49 Off-site Women's experience of feminist therapy and counselling / Eileen McLeod.
- Text
- Buckingham ; Philadelphia : Open University Press, 1994.
- 1994
- 1 Item
Item details Format Call Number Item Location Text RC489.F45 M38 1994 Off-site
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